Hagerstown Shipping - Supervisor, Warehouse

Lifetime Brands•Hagerstown, MD

4d•Onsite

About The Position

The Shipping Office Supervisor is a key coaching role responsible for directing all daily activities of the Shipping Office team, ensuring on-time pickups and compliance with all customer routing guides and vendor compliance protocols. This role focuses on developing a high-performance logistics team through comprehensive training, system mastery, and cross-functional coordination.

Requirements

4+ years experience in managing a distribution center and service operation.
Experience with WMS a plus.
Computer proficiency (MS Office).
Ability to work independently in a fast-paced environment.
Familiar with a variety of the field's concepts, practices, and procedures.
Excellent communication and interpersonal skills.

Nice To Haves

Associates Level Degree preferred.
A wide degree of creativity and latitude is required.

Responsibilities

Building a high-performance logistics team by developing standardized training manuals for routing procedures and conducting regular performance audits to ensure the office operates at peak efficiency.
Training the shipping clerical team on how to interpret complex customer routing guides to prevent costly "chargebacks" or shipping violations.
Cross-training team members on the Transportation Management System (TMS) to ensure there is no single point of failure for creating Bill of Ladings (BOLs) or scheduling pickups.
Standardizing how the team communicates with drivers and dispatchers—emphasizing professional etiquette and clear instructions for dock doors and paperwork.
Teaching the team how to proactively identify and escalate potential delays (e.g., a carrier is 30 minutes late for a "must-go" load) before they become missed shipments.
Leading daily meetings or communication through reporting and WMS tools between the shipping office and the warehouse floor to align picking progress with scheduled carrier arrival times.
Working with warehouse leads to verify that staged loads match the paperwork exactly, reducing driver wait times and improving carrier relationships.
Conducting weekly reviews of the "On-Time Pickup" log with the team to identify if delays are caused by office paperwork errors, warehouse delays, or carrier tardiness.
Ensuring that shipping, receiving, storage, order management and/or distribution activities related to office functions are performed in an efficient manner and align with appointment scheduling.
Reviewing and using system tools to monitor the productivity of all associates.
Maintenance of records and schedules.
Reviewing document actions by ensuring forms, reports, logs and records are completed and accurate.
Maintaining databases.
Managing and controlling the area to ensure a safe and clean environment.
Leading and directing the work of others.
Other duties as assigned.