Hagerstown Shipping - Supervisor, Warehouse

Lifetime Brands Talent Acquisition • Hagerstown, MD

5d • Onsite

About The Position

The Shipping Office Supervisor is a key coaching role responsible for directing all daily activities of the Shipping Office team, ensuring on-time pickups and compliance with all customer routing guides and vendor compliance protocols. This role focuses on developing a high-performance logistics team through comprehensive training, system mastery, and cross-functional coordination.

Requirements

• Associates Level Degree preferred
• 4+ years experience in managing a distribution center and service operation.
• Experience with WMS a plus.
• Computer proficiency (MS Office).
• Ability to work independently in a fast-paced environment.
• Familiar with a variety of the field's concepts, practices, and procedures.
• A wide degree of creativity and latitude is required.
• Excellent communication and interpersonal skills.

Responsibilities

• Building a high-performance logistics team by developing standardized training manuals for routing procedures and conducting regular performance audits to ensure the office operates at peak efficiency.
• Train the shipping clerical team on how to interpret complex customer routing guides to prevent costly "chargebacks" or shipping violations.
• Cross-train team members on the Transportation Management System (TMS) to ensure there is no single point of failure for creating Bill of Ladings (BOLs) or scheduling pickups.
• Standardize how the team communicates with drivers and dispatchers—emphasizing professional etiquette and clear instructions for dock doors and paperwork.
• Teach the team how to proactively identify and escalate potential delays (e.g., a carrier is 30 minutes late for a "must-go" load) before they become missed shipments.
• Lead daily either by meeting with or communicating through reporting and wms tools between the shipping office and the warehouse floor to align the picking progress with the scheduled carrier arrival times.
• Work with the warehouse leads to verify that staged loads match the paperwork exactly, reducing driver wait times and improving carrier relationships.
• Conduct weekly reviews of the "On-Time Pickup" log with the team to identify if delays are caused by office paperwork errors, warehouse delays, or carrier tardiness.
• Ensure that shipping, receiving, storage, order management and/or distribution activities related to office functions are performed in an efficient manner and align with appointment scheduling.
• Review and use the system tools to monitor the productivity of all associates.
• Maintenance of records and schedules.
• Reviews document actions by ensuring forms, reports, logs and records are completed and accurate.
• Maintains databases.
• Relies on experience and judgment to plan and accomplish goals.
• Manage and control the area to ensure a safe and clean environment.
• Leads and directs the work of others.
• Other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts for Health and Dependent Care
• Short-Term Disability & Long-Term Disability
• Company Paid Basic Life and Accidental Death & Dismemberment Insurance
• Eligibility in the Company's 401K plan, after 90 days of employment
• Paid Time Off (vacation/sick) - accrual of 10 days per calendar year for hourly based warehouse positions
• 10 Company Paid Holidays
• Employee Product Discounts
• Tuition Assistance
• Employee Assistance Program
• Volunteer Opportunities- 4 hours of paid optional volunteer time (annually)
• Seattle, WA based employees are provided with commute trip reduction incentives
• Voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree