Supervisor, Volunteer Services
About The Position
The Supervisor, Volunteer Services leads and coordinates day-to-day operations of the volunteer program to deliver consistent, mission-aligned service and meaningful volunteer engagement across the organization. Manages the end-to-end volunteer lifecycle from recruitment through recognition. Partners with internal departments and community partners to assess needs, develops and implements volunteer assignments and special initiatives, and ensure coverage and service goals are met. The Supervisor applies data-informed decision making, quality and safety standards, and equitable volunteer engagement practices to strengthen program effectiveness, maintain compliance and documentation, reduce operational risk, and support an exceptional experience for volunteers, patients, and staff.
Requirements
- Leadership and supervision experience.
- Experience in volunteer management or program coordination.
- Strong communication and interpersonal skills.
- Ability to manage staff schedules and attendance.
- Experience with administrative duties, including performance management.
- Knowledge of continuous improvement principles.
- Experience in coordinating events and recognition programs.
- Proficiency in maintaining accurate records and documentation.
- Experience with volunteer onboarding and training.
- Ability to develop training materials and policies.
- Familiarity with standard operating procedures.
- Experience in monitoring program metrics and reporting.
- Ability to communicate and support change.
Responsibilities
- Oversees operations and provides direct supervision to department staff.
- Provides coaching, mentoring, and guidance to staff by facilitating training sessions and/or educational meetings to equip volunteers with the skills, knowledge, and tools necessary for success.
- Responsible for staff scheduling, monitoring of time and attendance compliance, arranging and adjusting contingency schedules for vacations, and unscheduled days off.
- Collaborates and partners with volunteers and staff across the organization on various projects and programs. Assesses needs and aligns volunteer support effectively. Supports new program rollouts, service expansions, and process improvements.
- Handles administrative duties, including disciplinary process and performance improvement plans; resolve or facilitate resolution of problematic and/or complex issues by escalating to appropriate management/leadership person.
- Promotes a culture of continuous improvement, problem-solving, customer service, recognition, teamwork, and accountability.
- Coordinates and supports volunteer appreciation events, recognition programs, and retention initiatives.
- Maintains accurate records, schedules, attendance logs, and compliance documentation.
- Leads volunteer onboarding activities, including interviews, orientations, documentation review, and placement decisions.
- Develops and maintains training materials, role-specific guidelines, policies and procedures, and competency checklists.
- Assists with the development and implementation of standard operating procedures for volunteer programs.
- Monitors program performance metrics and contribute to departmental reports.
- Communicates and supports change within the department. Creates and supports an environment that fosters teamwork, cooperation, respect, and diversity.
Benefits
- Outstanding benefit package
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
