Supervisor, Vehicle Operations Logistics (Manheim Dallas)

Cox Enterprises • Dallas, TX

1d • $55,600 - $83,400 • Onsite

About The Position

Responsible for overseeing productivity, service-level performance, employee training, and coaching activities across both Vehicle Check In and Imagining departments. Because the operation runs 24 hours a day and supports a sizable workforce, dedicated supervisory coverage is required to maintain operational continuity, ensure compliance with established standards, provide timely support, and drive overall team performance.

Requirements

• High School Diploma/GED and 5 years’ experience in a related field.
• Excellent skills to work effectively with teams throughout organization

Nice To Haves

• Degree in related discipline strongly desired
• Experience in industry desired

Responsibilities

• Supervises quality control activities to assure accurate, timely and completion of check-in reports and or client requests.
• Performs physical checks on random vehicles. Provides detailed and timely feedback to employees on check-in issues.
• Administers equipment and maintains inventory supplies used in the department.
• Assures that account specific guidelines concerning check-in are being followed. Maintains knowledge of account specific needs and communicates changes to departmental employees.
• Prepares daily reports by account to determine priorities for the day (rebook)
• Provide quality service and interact with dealers to resolve customer complaints or any other problems that may occur.
• Maintains communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external customers.
• Supervise and direct the work of check-in employees by determining work procedures, preparing work schedules, expediting the workflow, assigning duties and examining work for accuracy and conformance to policies and procedures.
• Assist manager in counseling and disciplining employee, monitoring and evaluating employee job performance, and conducting performance appraisals
• Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
• Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED