8864 - Supervisor V - Crisis Supervisor (Health & Human Services)

Jackson County•Medford, OR

8d•Hybrid

About The Position

Jackson County Mental Health is expanding its Crisis Team to better serve the community through enhanced mobile crisis intervention services. This role is vital for overseeing daily operations of 24/7 mobile and walk-in crisis services, providing direct supervision and support to mental health professionals and associates, and offering operational guidance for high-quality crisis care. The position involves partnering with management to develop workflows and policies, ensuring regulatory compliance, and serving as a liaison with community partners. This is an opportunity to make a meaningful impact and shape the future of crisis services in Jackson County.

Requirements

Experience directly supervising union-represented employees.
Experience working in the public sector.
Experience supporting individuals experiencing behavioral health crises and/or substance use disorders.
Current and previous Oregon certification as Mental Health Investigator or Examiner or experience placing individuals on mental health holds.
Demonstrated experience working with individuals from diverse backgrounds, including those who are unhoused, identify as LGBTQIA+, and/or are part of BIPOC communities.
Bachelor's degree in business, office administration, or in relevant field of assignment AND three years experience in the area of assignment AND an additional two years of administration, program coordination, or budgeting experience AND one year experience supervising or leading employees in an official capacity; OR any combination of education and experience which would provide the applicant with the desired skills, knowledge, and ability required to perform the job.
Valid Oregon State Driver's License with an acceptable driving record.
Pass a criminal background check prior to hire.
Submit an acceptable DMV certified court print prior to hire.
Pass a pre-employment drug screen, which includes screening for Marijuana.
Comprehensive knowledge of the functions and procedures of a specific department and general knowledge of the County-wide departmental functions and procedures.
Thorough knowledge of and ability to interpret and apply County/department policies and procedures and legal requirements applicable to area of assignment.
Thorough knowledge of supervisory and office administration principles and practices including planning, budgeting, direction, coordination, and evaluation.
Thorough knowledge of office practices, procedures, and related equipment.
Thorough knowledge of and ability to use business English, including composition, spelling, grammar, punctuation, and letter format.
Knowledge of the fundamental principles and modern practices of administration, including those related to management, personnel, and general budgetary, accounting, and fiscal practices.
Excellent oral communications skills to explain policies and procedures and to work effectively with other employees, agencies, and the general public using courtesy, tact, and good judgment.
Skill in operating standard office equipment such as typewriter, computer terminal, word processor, transcriber, calculator, and photocopier.
Ability to perform planning and budgeting functions and to assist in the development of departmental goals and objectives.
Ability to set work priorities and train, direct, motivate, and evaluate the work of assigned staff.
Ability to organize and oversee work programs, including monitoring budgets and funding, work schedules, and progress reviews.
Ability to establish and maintain accurate and effective record keeping and information systems and accurate records of assigned activities and operations.
Ability to analyze and make decisions and judgments relating to area of responsibility.
Ability to supervise the preparation of effective written reports, correspondence, memoranda, and other written documents.
Maintaining effective audio-visual discrimination and perception needed for making observations and communicating with others.
Sufficient hand/eye coordination and dexterity in the use of fingers, limbs, or body to perform semi-skilled repetitive movements such as typing, filing, data entry, and use of office supplies or equipment such as computers, calculators, and ten-key adding machine.
Visual perception and discrimination.
Ability to communicate orally.
Sensory requirements include color, sound, odor, and texture.
Ability to work around electrical currents and/or hazardous materials in a safe manner.
Sufficient strength and coordination for restraining and/or carrying the weight of adults and defending one's self from attack.
Ability to think and act quickly in emergencies.
Ability to effectively deal with personal danger.
Ability to operate a variety of shop and hand tools in which manipulative skills and hand-eye coordination are important for safety and/or productive operations.
Ability to operate gasoline, electric or diesel-power equipment and machinery and vehicles involving manipulation of multiple controls.
Ability to operate construction equipment and automobile vehicles.
Ability to drive and travel.
Ability to exert up to 20 pounds frequently, 50 pounds occasionally, of force to move objects.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Oversee daily operations of 24/7 mobile and walk-in crisis services.
Provide direct supervision and support to Qualified Mental Health Professionals, Qualified Mental Health Associates, interns, and other members of the Mobile Crisis Intervention Service Team.
Offer day-to-day operational guidance to ensure consistent, high-quality crisis care.
Identify training needs and support staff development.
Partner with the Crisis Systems Program Manager and Crisis Supervisors to develop and refine workflows, policies, and procedures.
Ensure compliance with regulatory requirements.
Serve as a key liaison with community partners.
Plans, organizes, and supervises specialized and technical functions for a department.
Performs various administrative and supervisory functions, including budgeting, payroll, purchasing, personnel, office management, and related activities to support department operations.
Assist in the development of division/program goals, objectives, policies, and procedures.
Provides program direction and oversight.
Performs planning functions to achieve goals.
Prepares necessary work or service contracts.
Supervises day-to-day activities.
Conducts technical review and analysis of program operations to assure compliance with established operating procedures, standards, and legal requirements.
Assigns, supervises, coordinates, schedules and evaluates the work of assigned staff.
Plans and organizes workloads and staff assignments.
Advises, assists, and trains subordinates as necessary.
Conducts performance evaluations and makes recommendations regarding the transfer, promotion, or termination of subordinate staff.
May recommend and implement approved disciplinary actions as warranted.
May perform personnel administration functions.
Assists in the development and preparation of the budget for assigned activities.
Monitors budget, expenditures, billings, and the receipt and transmittal of department funds.
May oversee or perform purchasing, accounting, and inventory control functions.
Recommend purchases for specialized equipment needs.
Analyzes and recommends improvements to existing facilities, equipment, data processing resources, and operating systems of the department.
Supervises the preparation of written documentation and the processing of forms assuring compliance with procedures and accurate records of activities.
Directs the development and maintenance of systems and detailed records, files, and logs.
Performs the most complex and technical tasks for assigned program, requiring detailed analysis and technical expertise in the area of assignment and independent judgment to complete assignments.
Assists in the development and implementation of division, department and/or program goals, objectives, procedures, and short and long-range plans.
Develops, recommends and implements policies, procedures, and office systems.
Acts as key liaison with other departments and outside agencies to coordinate activities.
Provides detailed and/or technical information and assistance to staff, officials, organizations, and the public regarding department/program operations and policies.
Remains current on legislation, legal requirements, and ordinances affecting unit operations and interprets information to advise staff or subordinates of any applicable changes in procedures to reflect revised legal requirements.
Directs the resolution of inquiries, problems, complaints, or emergencies affecting availability or quality of services.
Responds to the most sensitive, technical, or complex inquiries or service complaints.
Adheres to County and departmental policies and procedures as well as safe work practices, policies and procedures.
Develops and maintains effective working relationships with other staff, public officials, the general public and representatives of other agencies.
Attends and participates in required trainings.
Has regular and reliable attendance.
Working irregular hours is required.
Performs other related duties as assigned.