Health Services Supervisor

McKesson•Cary, NC

1d•$49,900 - $83,100•Onsite

About The Position

The Operations Supervisor is responsible for supervisory, fiscal, and administrative workflow functions, applicable to reimbursement support programs. This position will give direction, resolve problems and be accountable for setting deadlines to ensure timely completion of work and performance guarantees. This position is responsible for addressing escalated reimbursement questions from patients, insurance companies, providers, and clients specific to pharmaceutical products. Interacts with both internal and external business partners to achieve optimal coverage and reimbursement for pharmaceutical products.

Requirements

Typically requires 3+ years of subject matter experience including exhibiting leadership capabilities.
Bachelor’s Degree
3 years of reimbursement healthcare and supervisory/management related experience
2-3 years of call center experience preferred.
Strong organizational and time management skills.
Must be able to analyze specific data and prepare written reports for management and client communications.
Strong problem solving and decision-making skills.
Ability to effectively handle multiple priorities within a changing environment.
Experience in the healthcare industry including, but not limited to, Medicare and/or Medicaid program administration, insurance verification, physician’s office, pharmacy and/or pharmaceutical manufacturers.

Nice To Haves

2-3 years of call center experience

Responsibilities

Provides daily operations support to frontline staff to effectively respond to escalated issues and complex cases referred to by Healthcare Providers and Patients.
Monitors workload and assigns daily work to frontline staff to ensure productivity levels are achieved.
Monitors telephone calls and reviews case documentation to ensure quality and accuracy of frontline staff output.
Evaluates current policies and procedures and develops improved standardized processes related to Reimbursement services to maximize productivity and quality excellence thus achieving department objectives.
Coach Manage and Lead direct reports to ensure development of each employee.
Interacts with various departments, as needed, to support ongoing Reimbursement activities and quality improvement efforts.
Administers company and local business unit policies in a consistent and fair manner.