Supervisor, Utilities

Entrata•Lehi, UT

8d•Hybrid

About The Position

As a Utility Supervisor, you will be responsible for overseeing the operations of the Resident Utility product. You will manage a team and ensure that their daily tasks are being completed accurately and in a timely manner. You will be responsible for ensuring your team is meeting monthly metrics and KPIs, while working to improve processes. Strategically coordinating with other teams and departments to deliver the best client experience with the utility suite of products will be your key driver for success.

Requirements

Strong sense of leadership and accountability; ability to lead, train, and develop team members
Basic understanding of utility provider billing, legal processes, and industry best practices
Basic understanding of general accounting practices
Takes initiative in developing new processes and training
Ability to deliver quality results with strict deadlines
Ability to evaluate processes and find areas for improvement
Excellent communication skills, both verbal and written
Excellent problem-solving skills and attention to detail
Self-motivated without supervision; a healthy desire to constantly succeed
Organizational skills are needed to balance workload and team management to achieve optimal results
Basic computer skills and experience with Office products, specifically Microsoft Excel and Google Suite

Nice To Haves

1-3 years of experience managing, leading, and coaching team members in a professional setting
Property management or utility billing experience
Utilize company-approved GenAI tools to accelerate high-value deliverables.
Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

Responsibilities

Engage with team members to discuss performance, provide coaching, and maintain team goals.
Engage in the employee life cycle of team members, including hiring, training, developing, coaching, and taking disciplinary action if/when necessary.
Educate and assist team members with processes, procedures, client workload, and client communication.
Hold team members accountable for team-specific goals and metrics.
Manage the team’s workload to consistently meet department metrics and KPIs.
Understand and review department and company metrics and KPI’s to ensure your team is consistently meeting and/or exceeding these goals.
Maintain expert-level knowledge of the RU products and systems.
Identify and improve internal deficiencies with the Product and Development teams.
Create new workflows as needed, and monitor and maintain existing workflows (Trainings, SOPs, etc).
Incorporate opportunities across the department to gain efficiencies, automate processes, and mature the service offering.
Act as the first point of contact for customer escalations related to team members or concerns over the service provided.
Collaborate with Implementation Consultants, UEM Associate Directors, Utility Service Managers, Customer Success Managers, and other involved parties to ensure client needs are met.

Benefits

Flexible and transparent culture with remote and hybrid work options
generous vacation time
frequent company recharge days for work-life balance
Comprehensive medical, dental, and vision coverage
fertility benefits
HSA/FSA options
employer-paid disability benefits
Access to 401(k) or similar retirement plans with employer matching
Wellness initiatives promoting physical and mental well-being
access to an onsite gym at HQ
gym memberships
mental health resources
wellness challenges
employee assistance programs
Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan
discounts on services or local business partnerships
Bi-annual swag drops for employees