Supervisor, U.S. Retirement Operations

General Motors • Warren, MI

1d • Hybrid

About The Position

This is an opportunity to lead the people and operations that support General Motors’ U.S. retirement programs and the financial well-being of thousands of employees and retirees. As the dedicated people leader for retirement operations, you will guide a team responsible for critical Defined Benefit and Defined Contribution—including service delivery, controls, reconciliations, audits, vendor coordination, and issue resolution. You will bring sound judgment, operational discipline, and a continuous-improvement mindset to a complex, highly collaborative environment while developing talent and partnering across HR, Payroll, Finance, Legal, Labor Relations, and external administrators to deliver accurate, compliant, and high-quality retirement services.

Requirements

• Bachelor’s degree in finance, actuarial science, mathematics, economics, human resources, business administration, or a related field; advanced degree or professional designation is a plus.
• 5 + years of experience in the benefit or total rewards space.
• 2+ years of management experience.
• Significant experience in retirement benefits operations, benefits administration, or closely related areas.
• Working knowledge of U.S. retirement plan administration and applicable regulatory requirements, including ERISA, IRS, and DOL considerations.
• Experience leading or coordinating operational work involving audits, reconciliations, escalations, vendor management, and service delivery.
• Demonstrated experience coaching or leading others.
• Strong analytical, communication, and organizational skills, with the ability to manage multiple priorities in a dynamic environment.
• Proficiency with AI tools, Excel, PowerPoint, and Word, PowerBI; experience with reporting tools, HR systems, and retirement administration processes preferred.
• Retirement operations expertise across Defined Benefit= and Defined Contribution administration, controls, and operational service delivery.
• People leadership, coaching, and talent development.
• Sound judgment and problem-solving in a complex environment with multiple moving parts.
• Strong collaboration and influencing capability across several job areas and stakeholder groups.
• Operational rigor, attention to detail, and a strong controls mindset.
• Ability to communicate clearly, explain information for different audiences, and present recommendations effectively.
• Commitment to GM behaviors, ethical standards, and a team environment where employees feel supported, heard, and accountable.

Nice To Haves

• advanced degree or professional designation is a plus.
• experience with reporting tools, HR systems, and retirement administration processes preferred.

Responsibilities

• Lead day-to-day retirement administration and service delivery across operational processes supporting U.S. retirement plans.
• Provide operational oversight for case management, escalations, appeals, issue resolution, and participant support processes.
• Ensure standard work, desk procedures, controls, and record maintenance processes are documented, maintained, and followed consistently.
• Coordinate work across the team to balance priorities, remove roadblocks, and maintain execution discipline across multiple workstreams.
• Direct, coach, and develop a team of retirement operations analysts within a larger U.S. Retirement function.
• Set clear performance expectations, provide ongoing feedback, support development planning, and recognize strong performance visibly and privately.
• Make sound decisions on work assignments, resource alignment, and team priorities to achieve annual objectives and operational commitments.
• Serve as a technical and operational resource to the team on retirement processes, cross-functional coordination, and company policies and procedures.
• Oversee reconciliations, data validations, invoicing support, and operational controls tied to retirement administration.
• Monitor operational risks, error trends, and remediation actions to improve accuracy, compliance, and service quality.
• Partner with internal stakeholders and external vendors to support compliant execution of retirement processes and operational changes.
• Support implementation of approved initiatives, plan changes, and operational improvements with strong follow-through and accountability.
• Oversee operational vendor service delivery for retirement administration activities and escalate issues as needed to maintain quality and timeliness.
• Collaborate with HR, Labor Relations, Payroll, Legal, Finance, Communications, and external administrators to align operations, issue resolution, and implementation activities.
• Use data and operational insights to communicate recommendations, influence decisions, and address stakeholder concerns.
• Identify and implement operational process improvements that strengthen service delivery, control effectiveness, and team efficiency.
• Analyze operational data and team outputs to identify trends, risks, and improvement opportunities.
• Support execution of approved changes while maintaining continuity in day-to-day retirement operations.
• Foster a culture of accountability, collaboration, and continuous improvement across the retirement operations team.

Benefits

• GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager