Supervisor, Transportation

Central Ohio Transit Authority•Columbus, OH

3d•Onsite

About The Position

Performs responsible supervisory work assuring scheduled service is maintained at all times and managing the daily operation of COTA's fixed route system. Performs Division, Radio/ADA and Street Supervision assignments. Incumbents may be required to rotate through all assignments and/or be reassigned at any time and therefore, are expected to obtain training and certifications for any assignment, as required. Performs other duties in alignment with the COTA Strategic Plan and in support of the organization's vision to Move Every Life Forward.

Requirements

Requires an Associate's degree
Four (4) years of supervisory, coaching, mentoring, and/or transportation leadership experience
An equivalent combination of education and relevant experience in transit operations or business administration will also be considered
Must possess, or have the ability to obtain, a Class B Commercial Driver's License (CDL) with Airbrake & Passenger endorsements
Must have the ability to obtain TSI certification, if applicable

Responsibilities

Supervises and manages COTA's daily operation of the fixed route transit system ensuring compliance with city, local, state, and federal laws governing transit services.
Initiates communication with the city's police, safety, and fire departments as well as local construction companies that might affect service.
Maintains courteous and informative communications with the public and passengers pertaining to COTA service, schedules, and necessary changes due to emergencies and special events/circumstances.
Supervises, evaluates, and counsels assigned staff, achieving maximum productivity and high employee morale.
Monitors bus operators by riding the system to evaluate operator efficiency.
Monitors performance and maintains records of assigned operators.
Participates in staff selection by effectively recommending the hiring of potential employees and providing/coordinating their training to improve employee skill gaps.
Ensures minimum variation in scheduled bus service and passenger safety through managing on-site street operations, computerized radio equipment; and independent knowledge of COTA's service area, applicable traffic laws, policies, procedures, and union contract.
Resolves day-to-day operating problems which arise as a result of, including but not limited to, vehicle breakdowns, accidents, missed or late routes.
Makes appropriate decisions regarding restoring or maintaining service.
Dispatches bus operators in accordance with established schedules.
Assigns all daily regular and extra work in accordance with COTA policies and union contract.
Enforces departmental policies, procedures, and employee attendance.
Initiates discipline procedures through the application of the union contract/policy manual as it pertains to bus operations activities.
Exercises independent judgment as it pertains to the discipline, and grievance process by providing documentation and attending all grievances and arbitrations as required.
Maintains courteous and informative communications with the public and passengers pertaining to COTA service, schedules, and necessary changes due to emergencies and special events/circumstances.
Makes recommendations to management to improve operations, decrease turnaround times, stream-line work processes, and works cooperatively and jointly to provide customer service.
Regular, predictable and punctual attendance required.