Supervisor, Transportation

MTM Transit•Richmond, VA

2d•Onsite

About The Position

The Supervisor, Transportation is responsible for the leadership, coaching, and performance management of frontline transportation support teams. This role ensures consistent execution of MTM’s transportation operations through effective field support, provider engagement, training, and compliance oversight. The Supervisor, Transportation ensures alignment across provider-facing functions, driving accountability, standardization, and high-quality service delivery. This position partners closely with internal stakeholders to support contract compliance, safety standards, documentation accuracy, and continuous operational improvement across transportation provider operations. This role must sit within VA.

Requirements

High school diploma or G.E.D. equivalent
1+ year of experience training or facilitating education for adult learners, preferably in transportation, compliance, safety, or field operations environments
1+ years of leadership, mentorship or supervisory experience, or an equivalent experience
CTAA Passenger Assistance and Safety (PASS) Train-the-Trainer Certification (may be obtained after hire within a defined onboarding or compliance timeframe)
Certification in Basic First Aid (current or obtained within required onboarding timeframe)
Strong leadership, coaching, and team development skills
Working knowledge of NEMT operations, transportation provider management, and field compliance activities
Familiarity with Medicaid transportation programs and state & federal NEMT requirements
Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems including Microsoft Outlook, Word, and Excel
Strong analytical & strategic planning skills
Maintain a strong knowledge of products and services
Excellent communication, documentation, and organizational skills
Ability to motivate and supervise people toward high productivity
Strong presentation skills; can speak across various forums and communicate to all levels of employees
Ability to acquire and maintain knowledge of MTM protocols, Transportation Provider Network system, and personnel policies
High degree of accuracy, confidentiality, and the ability to work in a fast-paced environment
Strong skills in coaching, mentoring and fostering a positive work environment

Nice To Haves

College degree in a related field, preferred
2+ years’ experience overseeing a team primarily made up of work at home or remote agents, preferred
2+ years’ experience in transportation operations, provider management, field operations, compliance, or vendor support roles, preferred
Experience working in Medicaid, NEMT, or regulated service environments strongly preferred

Responsibilities

Provide daily leadership, coaching, and performance management for direct and indirect reports
Establish clear expectations, goals, and accountability standards aligned with MTM KPIs and Virginia DMAS contractual requirements
Conduct regular team meetings, one-on-one coaching sessions, and performance reviews to promote engagement, development, and results
Partner with People & Culture to support hiring, onboarding, and workforce planning for transportation operations roles
Ensure consistent oversight of transportation providers and drivers through coordinated efforts between internal stakeholders, including credentialing, education, inspections, audits, and corrective actions
Monitor compliance with MTM policies, Virginia DMAS transportation regulations, and contract requirements, escalating risks or repeat deficiencies as appropriate
Support resolution of provider performance issues, service concerns, and compliance gaps through structured action plans and follow-up monitoring
Oversee field-based activities conducted including in-person driver training, vehicle inspections, field audits, and identity verification
Ensure documentation related to inspections, audits, training, and provider compliance is accurately maintained in MTM systems and audit-ready
Review trends in field findings and provider performance to identify systemic issues, training needs, or process improvement opportunities
Track and analyze team performance metrics, provider compliance data, and operational outcomes to ensure departmental goals are met or exceeded
Assist with the preparation and review of operational reports, dashboards, and leadership summaries related to transportation quality, compliance, and provider performance
Support cross-functional initiatives and special projects related to transportation operations, provider network performance, and contract deliverables
Maintain strong working relationships with internal MTM partners to ensure operational alignment
Serve as an escalation point for complex provider or field issues requiring leadership intervention and coordinated resolution
Represent Transportation Operations in meetings, initiatives, and discussions related to provider performance and field operations, as assigned

Benefits

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.
Limitless Growth Opportunities
Career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.
Art of Client Communication Cornerstone Program
Bench Program
Tech Bench Program
Continuous Education Reimbursement