Supervisor, Transportation Breakdown (Cox Fleet)

Cox Enterprises • Washington, DC

5d • $55,600 - $83,400 • Remote

About The Position

As the Supervisor, Transportation Breakdown (Cox Fleet), you’ll be the driving force behind our Roadside team’s success. You will be responsible for ensuring operational performance, supporting employee development, motivating breakdown specialists, and maintaining high service standards across the call center.

Requirements

• High School Diploma/GED and 5 years’ experience in a related field (Transportation, Call Center).
• Requires strong knowledge of MS Office
• Excellent communication skills to work effectively with teams throughout organization

Nice To Haves

• Degree in related discipline strongly desired
• A bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience

Responsibilities

• Guide your team to greatness in dispatch timeliness, phone metrics, and operational efficiency.
• Help team members grow with personalized development and motivation.
• Keep things compliant and clear with company procedures.
• Step in when needed to ensure top-notch event handling.
• Adjust schedules and juggle priorities.

Benefits

• Flexible vacation with pay
• Seven paid holidays throughout the calendar year
• Up to 160 hours of paid wellness annually
• Bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED