Supervisor, Transit Operations

Regional Municipality of Wood Buffalo•Derwent, AB

74d•Onsite

About The Position

The Regional Municipality of Wood Buffalo (RMWB) is looking for passionate, skilled and forward-thinking individuals to join our Public Works Department — a team that keeps our region running smoothly every day. From road maintenance and fleet management to park enhancements and snow clearing, our Public Works team plays a critical role in daily life across the region. We’re seeking a hands-on professional who is committed to public service, enjoys meaningful work and excels in fast-paced environments. If you take pride in seeing your work in action and want to contribute to a team that powers the municipality—this is your place.

Requirements

Knowledge of transit systems, fare structures, collective agreements, and operational policies and procedures.
Good knowledge of workplace safety practices and of the transportation of mobility devices.
Knowledge of radio and telephone equipment and radio communication procedures.
Sound knowledge of the Regional Municipality of Wood Buffalo service area with good knowledge of street names and major landmarks including health, rehabilitation, nursing, and special care facilities.
Strong interpersonal and customer service skills and experience in dealing with public inquiries, knowledge of radio and telephone equipment and control centre software.
Ability to empower people and navigate situations involving rapid change, shifting priorities, and/or simultaneous demands.
Strong leadership skills with ability to take initiative and to provide guidance and support to team members.
High level of professionalism, ability to be discreet and handle confidential information.
Excellent interpersonal and communication skills, both verbal and written.
Strong customer service skills and experience in dealing with public enquiries.
Sound, practical judgement, and independent decision-making skills.
Knowledge of all equipment and processes used in transit operations.
Good knowledge of computers with working knowledge in Windows and Microsoft Office.
Ability to maintain effective working relationships.
Submission of a Criminal Record Check.
A valid Class Five (5) Operator’s License is required as incumbent will be required to operate a personal or municipal vehicle for business use on a regular basis.
Must be willing to work outside in all conditions.
Immunizations are strongly recommended for work in unsanitary conditions.
Must be medically and physically able to perform all duties of the position on an ongoing basis.
Ability to work a rotating shift that includes holidays, evening/night shift, and weekends.

Nice To Haves

Completed course work in collision/incident investigation from a recognized institute is considered an asset.
Valid First Aid/CPR Certificate is an asset.
Completion of a defensive driving course is an asset.
One (1) year of experience in a leadership role, with experience as a supervisor in a unionized environment considered an asset.
Experience operating heavy equipment (Class 1, 2 or 3) and knowledge of National Safety Code Regulations considered an asset.
Experience working in a public sector environment with unionized and non-unionized employees considered an asset.
A valid Class Two (2) driver’s licence with Q endorsement is considered an asset.

Responsibilities

Oversees transit operations during shift, which includes verifying processes and procedures are consistently applied and that equipment and employee requirements are fulfilled.
Ensures personnel are trained, certified, competent, and fit for duty on an ongoing basis.
Leads, mentors, coordinates, and directs daily activities of Transit personnel, bringing any appropriate employment matters to the attention of the Assistant Manager, Transit Operations/Assistant Manager, Transit Planning, and/or delegate.
Communicates information, processes, and requirements to Transit personnel in the field in person, over the phone, radio or via other transit technologies.
Responsible for developing and ensuring the delivery of toolbox talks and safety meetings.
Coordinates and monitors the delivery of all transit operations to ensure services are provided in a safe, efficient, and timely manner.
Manages daily service changes on the road and responds to transportation requests, issues, and concerns.
Responds to all incidents immediately and conducts incident investigations as required.
Collects data and prepares daily summaries on all activities and escalates concerning operator and service-related complaints and compliments.
Responds to requests for assistance on service matters, passenger concerns, operator assistance, equipment breakdowns, traffic situations, special events, and other related issues.
Performs routine foot patrols at terminals and other facilities.
Responsible for scheduling Transit Operators in accordance with collective bargaining provisions.
Maintains daily dispatch log and statistical information.
Ensures documentation is updated and accurate.
Monitors and evaluates traffic problems, authorizes/assists with route changes and notifies drivers in cases of inclement weather, unsafe operation conditions, road construction, or other unique situations affecting delivery of services.
Maintains the daily dispatch log and statistical information such as advance bookings, subscription bookings, cancellations, and no shows.
Conducts route testing and assessments as needed.
Uses a variety of transit technologies to monitor route and employee performance.
Ensures compliance with rules, regulations, collective agreement, policies, and procedures.
Ensures timely and accurate completion of reports and ensures compliance with federal, provincial, and municipal regulations.
Accurately records all relevant service-related impacts including but not limited to passenger counts, public information, service frequencies, changing travel patterns and demands, routing recommendations, service levels, placement of shelters, stops and signs for service planning and improvements.
Matters such as employment, performance management, and disciplinary action will be facilitated in consultation with the Assistant Manager, Transit Operations/Assistant Manager, Transit Planning, and/or delegate.
Coordinates with emergency services when required and responds to emergency activations from the Regional Emergency Coordination Centre.