Transit Service Supervisor

GoTriangle•Durham, NC

20h•Onsite

About The Position

This position is responsible for managing on-time, scheduled bus service and the daily, direct supervision of bus operators. The role involves managing safe and efficient transportation service through coaching, counseling, and disciplining all GoTriangle bus operators. Responsibilities include the on-time dispatching of operators to ensure efficient delivery of scheduled service, all regular, extra, and "report" assignments daily. The position also oversees safe and effective service delivery in the GoTriangle service area through road observation of bus operators and monitoring GoTriangle major hubs and service areas. Reporting to the Operations Manager, this position directs Bus Operations using the GoTriangle communications system. The role requires working during the afternoons to nights, including weekends and holidays.

Requirements

Five (5) years of experience in Transit Operations or closely related industry (logistics, warehousing, fleet management, scheduling, dispatch, or customer service).
Two (2) years of leadership and management experience.
Demonstrate proficiency in all bus operator duties.
Six (6) years' driving experience, possession of a good driving record, and the ability to drive in all types of adverse weather.
Must have or be able to obtain a class B Commercial Driver's License with passenger endorsement.
Must be able to meet the Department of Transportation physical requirements and maintain a DOT card.
Demonstrate the ability to maintain excellent attendance including during adverse weather.
Portray a positive and professional attitude and the ability to work well in a team environment.
Demonstrates strong leadership and management skills and the ability to use good judgment in decision-making.
Ability to develop program objectives and work independently on several programs or projects simultaneously.
Demonstrates exceptional level of interpersonal skills to effectively communicate with government officials, staff, and the public.
A working understanding of PCs including Microsoft Office Packages.
Must be available to work in all types of weather conditions, nights, weekends and holidays.
An equivalent combination of related education and experience may be substituted for the above stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

Responsibilities

Manages on-time, scheduled bus service and daily, direct supervision of bus operators.
Manages safe and efficient transportation service through coaching, counseling, and disciplining of all GoTriangle bus operators.
Responsible for the on-time dispatching of operators to ensure efficient delivery of scheduled service, all regular, extra, and "report" assignments on a daily basis.
Oversees safe and effective service delivery in the GoTriangle service area by road observation of bus operators and monitoring GoTriangle major hubs and service area.
Directs Bus Operations with the GoTriangle communications system.
Performs management duties in dispatch, radio communication, and field operations.
Responsible for decision-making in scheduled bus service and passenger safety through managing onsite street operations, radio communications and equipment.
Serves a logistical role by analyzing street operations, responding to variations in scheduled service and bus concerns, and directing bus operators.
Resolves day-to-day operating problems such as vehicle breakdowns, accidents, detours, missed trips, and late routes.
Makes appropriate decisions regarding restoring or maintaining service, using independent judgment, and statistical reports.
Acts on behalf of GoTriangle management in assigning all daily regular and extra work by interpreting and enforcing GoTriangle policies and procedures.
Responsible for approving and documenting any irregularities in scheduling such as call outs, late reports, and AWOL's.
Authorizes all benefit leave, time card adjustments, vacation, sick, miscellaneous time off requests.
Acts as an agent of management in the interpreting and enforcing of GoTriangle policies and procedures.
Represents management's position at all stages of the grievance process.
Initiates discipline procedures in accordance with the GoTriangle Employee handbook as they pertain to bus operations activities.
Determines and reports the occurrence of a violation of GoTriangle policy by bus operators, the type of violation and any action taken or recommended to the direct manager.
Represents GoTriangle management at all stages of the grievance process by investigation, documentation, and preparation of management's position for grievances.
Supervises, evaluates, trains, counsels, and disciplines bus operators, achieving maximum productivity and high employee morale.
Evaluates operators via face-to-face interactions, road supervision, ride checks and video reviews to assess operator efficiency and performance.
Develops recommendations and incentives for bus operators to improve employee morale.
Participates in the hiring process by interviewing candidates and effectively recommending the hiring of potential employees and providing/coordinating their training to improve employee skills and to eliminate employee skill gaps.
Coaches, trains, motivates and mentors staff; and manages employee relations; manages the workflow and prioritization of projects and measures the performance of the division and all related staff and takes appropriate corrective action when necessary.
Manages GoTriangle's daily operation of the fixed route transit system ensuring compliance with city, local, state, and federal laws governing regional transit service.
Initiates communication with the local police, safety, and fire departments as well as other local entities that could disrupt service.
Resolves passenger disputes related to provision of service.
Manages the scene of an accident including providing direction to bus operators, the public, and passengers, analyzing the accident, determining the course of accident investigation, interviewing witnesses, crisis management, and providing recommendations on the future courses of conduct and Bus operator training.
Acts as the liaison between the public and GoTriangle concerning customer complaints by reviewing, analyzing, and resolving customer complaints and initiating bus operator discipline based on analysis of customer complaints.
Makes recommendations to improve operations, decrease turnaround times, and streamline work processes and works cooperatively and jointly to provide customer service.
Makes budgetary recommendations concerning equipment used in the performance of the job duties.
Works closely with other departments within GoTriangle to improve efficiency and effectiveness in their supporting function.
Assists GoTriangle through good practice in achieving affirmative and organization goals of eliminating discrimination based on race, color, religion, age, disability, pregnancy, genetic information, gender, sexual orientation, gender identity, marital status, creed, religion, protected veteran and military status or other applicable legally protected characteristics.
Other duties as assigned.