Transit Operations Manager-Bay Transit

BAY AGING•Warsaw, VA

1d•$80,000 - $120,000•Hybrid

About The Position

The Transit Operations Manager is an essential part of the transit leadership team. This role oversees transit operations for 12 counties and supervises administrative support personnel of Bay Transit. Experienced professionals are encouraged to apply for this key role. Direct reports include Transit Regional Operational Supervisors, Transit Operations Specialist. Reports to the Transit Director.

Requirements

Rely on extensive experience to accomplish the goals of the position.
Perform a wide variety of tasks.
Understand the importance of good customer service and impart a “can do” attitude in the Transit organization.
Strong leadership, strategic planning, and excellent analytical and problem-solving skills.
Inform supervisor of all hiring, terminating, and disciplinary decisions.
Working knowledge of Scheduling software e.g. TripMaster.
Working knowledge of Transportation and dispatching procedures.
Working knowledge of Microsoft Office programs (e.g. word processing, spreadsheet, e-mail).
Ability to communicate verbally with employees, passengers and community leaders.
Ability to make presentations to small and large groups.
Ability to communicate in writing (e.g. reports).
Ability to supervise diverse employees.
Ability to work in and away from the office and travel independently in the service area.
Ability to attend community functions within the Agency’s service area in the evening and occasionally on weekends.
Occasional overnight travel required.
Ability to lift 15lbs, walking and climbing stairs.
Possess a valid driver’s license.

Nice To Haves

An associate’s degree is preferred or a minimum of 5 years’ experience in the transportation industry.

Responsibilities

Supervise 3 regional transit operations centers and 4 satellite offices.
Coach and manage Regional Operations Supervisors.
Ensure consistency of procedures and practices across the operations centers.
Supervise the Bay Transit admin staff and Operations Specialist.
Conduct department investigations as necessary, i.e. employee, passenger, etc.
Carry out special projects and contribute to the Transit division budget projections.
Authorize purchasing for all 3 regional offices.
Represent Bay Transit in the community: attend meeting and training sessions to increase the Agency’s visibility in the service area.
Assist with developing and implementing long-range transit plans, and goals to meet community needs and improve services.