Operations Manager - South Bay

Ganahl Lumber Co • Torrance, CA

2d • $65,000 - $85,000 • Onsite

About The Position

Ganahl Lumber has been serving customers since 1884. Our Will Call department processes 75-100 orders daily, and we’re looking for an Order Pulling/Will Call Manager to lead the team and ensure efficient, high-quality service. The Operations Manager will oversee daily operations of a 150-million-dollar delivery business, ensuring orders are processed quickly and accurately. The role involves managing the team, solving customer issues, and improving performance metrics.

Requirements

• Experience in customer service or supervisory roles, preferably in retail or warehouse settings.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Nice To Haves

• Familiarity with inventory management systems is a plus.

Responsibilities

• Lead and manage the Operations team alongside the current Operations Manager.
• Ensure timely and accurate order processing.
• Resolve customer issues professionally.
• Monitor performance and identify areas for improvement.
• Train staff of over 85 employees to improve service.
• Collaborate with other departments for smoother operations.
• Keep the Operations Departmental areas organized and efficient.

Benefits

• Employee Stock Ownership Plan (ESOP)
• Competitive compensation based on company and yard performance
• Uncapped bonus potential
• Opportunities for growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed