Supervisor, Transaction Processing
About The Position
The Supervisor, Transaction Processing oversees staff and service delivery in a transaction processing environment. The role is accountable for meeting service-level requirements, maintaining appropriate reporting metrics, monitoring staff productivity, quality, and attendance, and helping staff with cases requiring immediate assistance. The supervisor ensures deliverables are accurate and timely, identifies and resolves process issues and barriers, and develops policies and procedures as needed. This is an onsite role that may require evening and weekend hours. The position offers health and welfare benefits beginning on the first day of employment, retirement savings, employee discounts, career growth opportunities, paid training, and paid time off. Compensation is estimated at $60,000–$64,500, with actual pay varying based on factors including location, experience, and performance. The position may also be eligible for a bonus or incentive based on business needs.
Requirements
- College degree.
- Two years of supervisory experience in government service to consumers; experience related to health and human services eligibility is preferred.
- Ability to communicate effectively through clear, concise written documentation, verbal presentations, and interviews.
- Proficiency with standard software and systems.
- Ability to solve problems through analysis and ongoing feedback.
- Ability to achieve results through knowledge, empathy, and commitment.
- Ability to work onsite during some evening and weekend hours.
Nice To Haves
- Supervisory experience related to eligibility in health and human services.
Responsibilities
- Maintain accountability for performance against required service-level agreements.
- Ensure appropriate reporting metrics are maintained.
- Monitor staff performance, including productivity, quality, and attendance.
- Assist staff with cases requiring immediate assistance.
- Ensure deliverables are of appropriate quality and are completed on time.
- Identify and help resolve process issues and barriers.
- Write and develop policies and procedures as necessary.
- Lead, motivate, and develop staff.
Benefits
- Health and welfare benefits, available from the first day of employment.
- Retirement savings plan.
- Employee discounts on merchandise, services, travel, and more.
- Career growth opportunities.
- Paid training and access to learning platforms.
- Paid time off.
- Potential bonus or incentive based on business needs.
- Health insurance coverage.
- Voluntary dental and vision programs.
- Life and disability insurance.
- Paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
