Supervisor, Transaction Processing

Conduent•Hamilton Township, NJ

3d•$60,000 - $64,500•Onsite

About The Position

The Supervisor, Transaction Processing oversees staff and service delivery in a transaction processing environment. The role ensures performance meets required service-level agreements and that reporting metrics are appropriate. The supervisor monitors staff productivity, quality, and attendance; assists employees with cases requiring immediate attention; ensures deliverables are accurate and timely; identifies and resolves process issues and barriers; and develops policies and procedures as needed. The position is onsite and may require some evening and weekend hours. Conduent describes an office-based environment with personal coaching and leadership support.

Requirements

College degree.
Two years of supervisory experience in government service to consumers, preferably related to eligibility in health and human services.
Ability to communicate effectively through clear, concise written documentation, verbal presentations, and interviews.
Proficiency with standard software and systems.
Ability to problem-solve through analysis and ongoing feedback.
Ability to achieve results through knowledge, empathy, and commitment.
Ability to work onsite during some evening and weekend hours.

Nice To Haves

Experience related to eligibility in health and human services.

Responsibilities

Maintain accountability for ensuring performance meets required service-level agreements.
Ensure appropriate reporting metrics are in place.
Monitor staff performance, including productivity, quality, and attendance.
Assist staff with cases requiring immediate assistance.
Ensure the quality and timeliness of deliverables.
Help identify and resolve issues and barriers within processes.
Write and develop policies and procedures as necessary.
Lead, motivate, and develop staff.