Supervisor, Transaction Management

Vizient•Irving, TX

About The Position

The Supervisor, Transaction Management leads a team supporting purchase order transactions within Vizient's Procure-to-Pay organization. The role oversees daily operations, drives team performance, develops employees, and ensures high-quality service delivery and client satisfaction. It fosters accountability, collaboration, and continuous improvement, using data and emerging technologies to enhance operational efficiency and service outcomes. The supervisor manages transaction workflows and team performance, maintains compliance with procedures and client requirements, and builds relationships with clients, suppliers, and internal partners. The role also leads process improvements, supports strategic priorities and resource planning, and champions AI-enabled tools and emerging technologies.

Requirements

At least 2 years of relevant experience.
Strong leadership skills in employee development, performance management, change management, and operational excellence.
Excellent written and verbal communication, relationship-building, and conflict-resolution skills.
Proficiency in Microsoft Office Suite applications.
Strong analytical, problem-solving, and decision-making skills, including the ability to interpret operational data and performance metrics.
Ability to prioritize competing demands, manage operational challenges, and achieve results through effective team leadership.
Adaptability and ability to lead teams through organizational and business changes.

Nice To Haves

Relevant degree preferred.
Previous leadership, supervisory, team lead, or employee coaching experience preferred.

Responsibilities

Lead, coach, and develop Transaction Specialists and Transaction Support Analysts through performance management, ongoing feedback, and employee development.
Oversee daily transaction operations, including workload distribution, queue management, service-level performance, and timely issue resolution.
Monitor productivity, quality metrics, and operational performance to support consistent service delivery and department goals.
Ensure compliance with established procedures, client requirements, quality standards, and operational controls; identify and mitigate service delivery risks.
Build and maintain relationships with clients, suppliers, and internal business partners to support onboarding, operational reviews, issue resolution, and client satisfaction.
Analyze operational data, performance trends, and reporting to identify opportunities to improve efficiency, quality, and service outcomes.
Lead continuous improvement initiatives to streamline processes, reduce manual effort, and enhance the client and supplier experience.
Collaborate with leadership to execute strategic priorities, support resource planning, and inform operational decisions with data-driven insights.
Champion adoption of AI-enabled tools and emerging technologies to improve team productivity, operational efficiency, and service delivery.
Foster a collaborative, results-oriented team environment that encourages accountability, adaptability, and continuous learning.