Supervisor - Ticket Agents

Air Inuit•Kuujjuaq, QC

just now•Onsite

About The Position

Every day, something extraordinary happens in the skies above Nunavik. At Air Inuit, we’re not just flying planes, we’re connecting communities, delivering essentials, and making a meaningful impact. We’re looking for dedicated individuals ready to take their careers to new heights. If you're driven by purpose and motivated by challenge, your journey starts here. Since 1978, Air Inuit is more than just an airline, it is a lifeline. Born from the vision and resilience of the Inuit of Nunavik, and proudly owned through the Makivvik Corporation, Air Inuit has connected communities across the vast, breathtaking expanse of Northern Quebec and beyond. Air Inuit’s aircraft have soared through some of the world’s most challenging skies, 24 hours a day, 365 days a year. From the versatile Twin Otter to the powerful Boeing 737-800NG, a fleet of over 35 aircraft carries not just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,300 dedicated professionals and each one committed to a shared mission: to operate with safety, reliability, and heart. Air Inuit is more than transportation, it’s a symbol of self-determination, a bridge between tradition and progress, and a testament to what’s possible when a community takes flight together.

Requirements

High school diploma or equivalent work experience
Minimum 2 years’ experience in the airline industry in a similar position
Basic knowledge of Office software such as Word, Excel, Outlook
One year experience with the passenger check-in programs
Bilingual (English/Inuktituk) or (French/Inuktituk) or (French/English)
Good communication skills both speaking and in writing
The capacity to offer an excellent customer service
Punctual and reliable
Available to travel occasionally for training
Available to work evenings, nights and weekends

Responsibilities

Carry out all necessary functions pertaining to supervision and coordination of the Ticket Counter.
Ensure that employees follow company policies and applicable regulations for security and transportation compliance.
Assure staff is trained and mentored.
Respond to escalated customer inquiries.
Coordinate with other departments.
Support the team and department according to operational needs.

Benefits

Registered Retirement Savings Plan (RRSP)
Comprehensive group insurance (life, medical and dental care, short- and long-term disability) fully paid by Air Inuit
3 weeks of vacation (6%)
Telemedicine program (for you and your eligible dependents)
Employee and Family Assistance Program (EAP)
Worldwide flight privileges through our agreements with multiple airlines
Retirement allowance program
Exclusive corporate discounts
Profit sharing
Performance-based compensation programs