Station agents
About The Position
VIA Rail is undertaking ambitious projects to modernize its services and infrastructure, including new train fleets and ongoing infrastructure improvements, to build the future of transportation in Canada. Working for VIA Rail means being part of a collective effort in sustainable mobility. We are seeking attendants to provide exceptional customer service at our Vancouver Station. In a collaborative working atmosphere, your role will be to warmly welcome travelers and meet their needs efficiently. As a Station Attendant, no two days are the same. Schedules change according to train arrivals and departures, and tasks are varied. You will be able to give instructions to travelers, check tickets, help an elderly person board a car, lift large suitcases, and drive a cart to move luggage. Training will be provided.
Requirements
- Be available 20 hours/week guaranteed with the possibility of working up to 40 hours/week.
- Be available for a variable schedule between 5:00 a.m. and midnight (or until the train arrives) every day of the week, including weekends and public holidays.
- Have a high school diploma.
- Enjoy interacting with customers.
- Be able to repetitively handle weights of up to 23 kg (50 lbs or the equivalent of a large suitcase).
- Be able to speak English and French.
- Have a valid driver’s license.
- Candidates must be eligible to obtain and maintain all required transportation security clearances.
Responsibilities
- Creating and modifying bookings.
- Checking tickets.
- Announcing and providing information on train arrivals, departures, or delays.
- Assisting passengers with special needs.
- Ensuring cleanliness throughout the station.
- Handling luggage, packages, or sports equipment.
- Working outdoors, regardless of the weather.
- Driving motor vehicles in small spaces (training provided).
Benefits
- A more than competitive salary of $31.80 per hour
- Paid training at full salary and ongoing training
- A work uniform that’s comfortable and stylish
- Generous compensation and benefits
- An advantageous pension plan
- Unlimited access to telemedicine services for you and your family
- Many discounts and privileges on train travel for you and your family after one year of service
- Mental health and wellness resources
- A united, proud, and diverse team
- Help connect people, communities, and families across Canada
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
