Supervisor-Therapy Operations

Twin Cities Orthopedics•White Bear Lake, MN

2d•$61,423 - $92,119•Onsite

About The Position

The Supervisor – Therapy Operations will supervise the day-to-day operations of the Therapy Front Office, and/or PSR teams/OT Coordinators. This is a full-time role, working Monday-Friday from 8:30am to 5:00pm out of our Vadnais Heights, Woodbury & Forest Lake locations. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Requirements

Working knowledge of all applicable laws, regulations, and guidelines.
Ability to comply with company policies, procedures, practices, and business ethics guidelines.
Ability to comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.).
Demonstrate prompt and reliable attendance.
Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines. Prioritize workload effectively.
Communicate respectfully and professionally in face-to-face, phone and email interactions.
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.

Nice To Haves

Bachelor's degree and applicable experience preferred.
Preferred minimum of 1 year supervisory experience. Healthcare setting preferred.

Responsibilities

Oversee, monitor, supervise and engage in the daily operations of the Therapy PSR department and OT Coordinator team (as applicable) ensuring excellent patient service and delivery of care.
Partner with Therapy Operations Manager and Therapy Manager/Director to recruit, hire, coach, train, and develop employees. Work with HR to develop performance plans as needed.
Anticipate the scheduling needs of the Therapy PSR department, perform the role of PSR when staffing needs require and send out a weekly schedule to all staff.
Engage employees by conducting frequent, timely, and appropriate communications with employees through meetings and one-on-one sessions.
Actively participate in meetings and other communications processes; share information timely, accurately and completely with others, as needed.
Conduct yearly reviews and discuss compensation with staff.
Complete all payroll processes as needed in UKG including time off requests, department transfers, compensation changes, etc.
Resolve patient issues, complaints, and concerns in a quick, efficient manner to maintain a high level of patient satisfaction and quality service.
Supervise daily shift process ensuring all staff members adhere to standard operating procedures and are attentive and friendly to all patients and team members.
Build strong relationships and coordinate with all other departments such as clinical supervisors and coordinators.
Grow Talent and develop staff to reach goals by identifying career advancement opportunities and guiding them toward their passion.
Attend regularly scheduled staff meeting for the clinic and therapy department and provide summary of these meetings to staff who are unable to attend.
Maintain manager and staff schedules by planning, scheduling, and blocking time in PM system.
Manage supplies by analyzing inventory, ordering required items and replenishing items upon arrival.
Manage, schedule, and coordinate maintenance services and supplies for the clinic.
Create positive team culture by engaging and promoting Be The Difference.
Perform functions of the Therapy PSR Lead role (as applicable).
Occasionally participate in community functions relating to TCO outreach events throughout the year.
Any and all other duties as assigned.