Manager, Therapy Operations
About The Position
Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter. Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™ Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™. At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.
Requirements
- Demonstrated ability to manage, motivate, and develop a team of Patient Care Coordinators in a fast-paced specialty pharmacy or patient support environment.
- Working knowledge of specialty pharmacy workflows including case initiation, prior authorization, patient intake, patient/prescriber interactions, and fulfillment processes.
- Positive interpersonal communication skills; able to effectively communicate with employees at all levels (written and verbal).
- Excellent organizational and time management skills; ability to multi-task and change priorities quickly; detail oriented.
- Strong analytical skills; aptitude for effective and creative problem-solving.
- Proven leadership skills; able to successfully manage and develop high-performing teams; able to effectively analyze, interpret, and resolve performance issues.
- Ability to interact with outside customers — including manufacturer partners and provider offices — in a professional manner.
- Familiarity with standard operating procedures and quality standards within specialty pharmacy.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint); 2+ years with CPR+, Caretend, or SPRx strongly preferred.
- 5+ years of managerial or supervisory experience in specialty pharmacy, specifically managing non-exempt employees.
Nice To Haves
- Willingness and ability to grow toward Sr. Manager, Therapy Operations responsibilities over time.
Responsibilities
- Manage day-to-day operations of a team of 10–20 Patient Care Coordinators supporting assigned Rare Disease COE therapeutic category programs; ensure adherence to established workflows, service standards, and quality benchmarks.
- Monitor individual and team KPI and productivity performance; identify gaps and escalate issues and corrective action needs to the Director, Therapy Operations
- Interact with outside customers including manufacturer partners and provider offices professionally; meet manufacturer needs for drug products serviced in the therapy team.
- Conduct regular one-on-ones, performance reviews, and coaching sessions with direct reports; ensure staff is trained to meet service level goals within the therapy team.
- Collaborate with Clinical, Intake, Reimbursement, and Quality teams to resolve patient case issues and ensure timely, high-quality therapy delivery.
- Develop, support, and reinforce operational procedures, SOPs, and compliance policies to ensure smooth workflow within the team
- Report on key operational metrics and data; participate in team meetings, training programs, and process improvement initiatives as directed by the Director, Therapy Operations
Benefits
- Medical Coverage, Dental, and Vision Coverage
- 401(k) with employer match
- Accident and Critical Illness coverage
- Company-paid life insurance options
- Generous PTO, paid holidays, and floating holidays
- Tuition reimbursement program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
