Superviseur des données techniques - Cargo and Cabine / Supervisor Technical Data - Cargo and Cabin

Airbus•Montreal, QC

9d•Hybrid

About The Position

The A220 commercial aircraft Programme is looking for a Supervisor Technical Data - Cargo & Cabin to join our Customer Services organization based in Mirabel (Québec, Canada). You will be part of the Technical Publications team producing and distributing, in all media formats, the technical documentation related to the maintenance of A220 aircraft as well as service bulletins. The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively. Your role as Supervisor Technical Data - Cargo & Cabine will be to effectively manage and lead the multi-functional customer-facing team, and oversee the completion of multiple projects and objectives within the Technical Publications organization.

Requirements

Hold a college degree in aerospace or the equivalent, combined with a minimum of five (5) to seven (7) years of experience in technical publications
Solid understanding of aerospace technical publications processes and tools
Experience in business process outsourcing (BPO) and a distributed authoring environment is essential
Strong business acumen and excel in providing exceptional customer service
Excellent interpersonal and leadership skills, as well as an ability to positively influence others
Demonstrate strong core values and leadership qualities
Strong communication skills (both oral and written)
Perfect command of French and English (spoken and written)

Nice To Haves

Experience in managing a team
Understanding of the latest standards, technologies, and trends in the aerospace sector

Responsibilities

Establish and maintain a coaching and mentorship program for team members to promote professional development and ensure continuity of expertise within the Technical Data team
Act as the definitive point of escalation for operational, schedule, and customer-facing issues within the team, coordinating effective resolutions with internal stakeholders and external business partners
Establish and maintain coordination of deliverables from suppliers, business partners, and service providers (through Business Process Outsourcing; BPO)
Manage the definition and production of maintenance data for related publications
Perform all employee-related management tasks: recruitment, management, periodic evaluations, and communication
Represent Technical Publications at different phases of engineering product development
Ensure all deliverables meet the operational unit's objectives
Ensure the continuous improvement of related processes and tools by considering feedback and needs from internal and external customers
Be responsible for achieving the BPO initiative's objectives and the continuous improvement of associated processes and tools
Be responsible for communicating BPO performance to internal stakeholders through governance reports and/or presentations

Benefits

Attractive salary
Annual bonus
Group insurance plan
Pension plan
Share purchase plan
Hybrid working policy (based on operational needs)
On-site cafeterias
Highly competitive holiday policy
Employee Assistance Program (EAP)
Discount Program
On-site Medical Service
Access to a public shuttle service between Laval (Montmorency metro station) and Mirabel
Carpooling application
Great upskilling opportunities
Development prospects with unlimited access to +10.000 e-learning courses to develop your employability
Certifications
Accelerated development programmes
National and international mobility