Chef Principal( e ) – Ingénierie des Applications Techniques – Surveillance & Diagnostic - Sr Technical Application Engineer Leader - Monitoring & Diagnostics

GE Vernova•Montreal, QC

1d•CA$139,200 - CA$208,800

About The Position

The TAE Leader is a highly technical, customer-focused, and self-motivated professional providing expert technical support for GE Vernova Grid Automation Monitoring and Diagnostics customers. This role is responsible for building customer relationships and managing all activities from inception of a request to successful resolution. The TAE Leader guides customers through pre-sales decisions, supports post-sales issues, and mentors a team of Technical Application Engineers by leading through example.

Requirements

Bachelor's degree in Electrical Engineering or Technology from an accredited institution, or equivalent experience
Minimum 8 years of experience in industrial and utility monitoring and diagnostics covering transformers, circuit breakers, related software applications, and device-to-system communications, including hands-on troubleshooting
Willingness to travel up to 50% of the time

Nice To Haves

Extensive demonstrated experience in substations and substation equipment
Experience with GE Vernova and third-party Monitoring and Diagnostics products
Knowledge of transformer and circuit breaker failure modes, including DGA diagnostics, bushing diagnostics, and partial discharge
Deep expertise in SCADA protocols (Modbus, DNP3, IEC 61850) and communication topologies; knowledge of MQTT is a plus
Ability to engineer solutions addressing customer data integration and cybersecurity requirements
Ability to interact professionally with all levels of customer organizations, from field electricians to C-level executives
Strong creative and problem-solving skills
Flexible and adaptable; open to change and evolving task requirements
Collaborative team player who proactively shares ideas and takes initiative
Active involvement in IEEE, IEC, CIGRÉ, and other standards organizations
Fluency in English and French

Responsibilities

Act as expert consultant to guide customers in planning and developing technical solutions for their monitoring needs
Interpret transformer and circuit breaker specifications, single-line diagrams, customer best practices, and system integration needs, and convert these into product specifications
Coordinate with sales teams on customer calls, presentations, bid meetings, and site walk-throughs as needed
Lead technical development of proposals, ensuring compliance with customer specifications by collaborating with engineering, product, and proposal managers
Customize and present technical papers and presentations at conferences, to customers, and to internal stakeholders
Provide competitive intelligence and voice-of-customer feedback to product technology and service teams
Act as the primary link between customers and internal teams including services, marketing, engineering, and product development
Deliver product and application training to customers, sales, TAE teams, Customer Service, and Field Services
Lead customers through architecting, commissioning, and testing of new products, solutions, and pilot projects
Support customers in configuring and troubleshooting M&D product integration into their systems across various protocols (DNP3, Modbus, IEC 61850)
Analyze monitoring equipment results and assist customers with recommended actions or settings modifications
Maintain knowledge of complementary GE Vernova Grid Automation product lines (Protection & Control, Industrial Communications, Services, Software) and serve as the link between customers and those business lines
Track issues discovered during demonstration, evaluation, and testing of products and pilot projects, and follow through with the Technology team to resolution
Influence customer technical specifications through direct engagement
Analyze large customer fleets of monitoring equipment and identify opportunities for upgrading obsolete products
Identify training opportunities and take ownership of self-development and team development
Exhibit strong leadership through adoption of the GE Vernova Ways
Lead by example, setting both technical and interpersonal standards for the team
Demonstrate empathy and strong interpersonal skills with colleagues at all levels
Provide constructive feedback — both positive and corrective — and take action when necessary
Apply strong organizational and communication skills with a proactive, open approach to conflict resolution