Supervisor Table Games

Resorts World Catskills•Village of Monticello, NY

13d•Onsite

About The Position

Essential Functions: • Tracks and documents play of patrons including but not limited to monitoring wager amounts, length of play, purchase amounts and wins/losses • Maintains proper table inventories through fills and credits. • Issues playing cards and dice and review them for irregularities at the beginning of the shift. • Assists with personnel functions, such as: interviewing, hiring, orientation, training, development, supervision, delegations, evaluations and disciplinary actions; will perform these functions in a timely manner. • Supervises, coaches, instructs and direct dealers in proper procedures of appropriate aspects of table games operations including but not limited to correction of errors, recommendations of disciplinary actions and monitoring all work processes. • Assists with staff schedules for assigned shift, including the scheduling of any necessary employee training. • Assists with managing all inventory issues, including ordering supplies, inventory control and equipment maintenance. • Assists with preparing daily payroll for accounting and any other reports according to department and company needs. • Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned department • Assists completing performance reviews of all employees within department on a yearly basis. • Investigates and resolves patron complaints regarding customer services issues in a positive manner. • Involves the department with casino promotional programs. • Ensures employee compliance with all departmental, company, gaming, state and federal laws, policies, procedures and any other applicable rules and regulations; will also enforce all required safety codes. • Maintains company, employee and patron information confidentiality. • May be designated as responsible for the gaming facility in the absence of the Table Games Manager and Table Games Shift Manager. • Performs other tasks as assigned.

Requirements

Must be 21 years or older
High school Diploma or education equivalent
Two (2) years Table Game experience and/or training, or equivalent combination of education and experience in card room operations to include, but not limited to, experience as a Dealer, Floor Supervisor, Pit Supervisor, Shift Manager Trainee and/or Shift Manager.
Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
Knowledge of all table games
Knowledge of NY gaming commissions rules and regulations
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
Ability to respond to common inquiries from other Team Members or guests.
Fluency in English required.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and small group situations.
Ability to compute basic mathematical calculations.
Ability to decipher various reports and maintains reports upon request.
Ability to remain organized in a pressure situation
Ability to input and access information into a computer
Skill in establishing and maintaining effective working relations with staff
Problem solving, administrative, multi-tasking, organization and prioritization skills
Strong communication skills

Responsibilities

Tracks and documents play of patrons including but not limited to monitoring wager amounts, length of play, purchase amounts and wins/losses
Maintains proper table inventories through fills and credits.
Issues playing cards and dice and review them for irregularities at the beginning of the shift.
Assists with personnel functions, such as: interviewing, hiring, orientation, training, development, supervision, delegations, evaluations and disciplinary actions; will perform these functions in a timely manner.
Supervises, coaches, instructs and direct dealers in proper procedures of appropriate aspects of table games operations including but not limited to correction of errors, recommendations of disciplinary actions and monitoring all work processes.
Assists with staff schedules for assigned shift, including the scheduling of any necessary employee training.
Assists with managing all inventory issues, including ordering supplies, inventory control and equipment maintenance.
Assists with preparing daily payroll for accounting and any other reports according to department and company needs.
Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned department
Assists completing performance reviews of all employees within department on a yearly basis.
Investigates and resolves patron complaints regarding customer services issues in a positive manner.
Involves the department with casino promotional programs.
Ensures employee compliance with all departmental, company, gaming, state and federal laws, policies, procedures and any other applicable rules and regulations; will also enforce all required safety codes.
Maintains company, employee and patron information confidentiality.
May be designated as responsible for the gaming facility in the absence of the Table Games Manager and Table Games Shift Manager.
Performs other tasks as assigned.