Supervisor, T&R

Hertz•Estero, FL

1d•Onsite

About The Position

Efficiently supervise the day-to-day operation of our title storage facility and employees including pulling, receiving, scanning, and shipping titles to meet our key performance metrics on little turn time. This role directly supports our vehicle acquisitions and car sales processes. The Supervisor is responsible for adhering to our required timelines to ship titles after vehicles are sold, filing titles when vehicles are purchased and responding to title-related requests via the ticketing system and/or email. This role has an impact on financial performance, government compliance, ABS compliance, operations and customer experience.

Requirements

Bachelor’s degree or equivalent experience in Titles required
2+ Years of experience leading a team and/or the title and registration process for rental, fleet or car dealership required
Knowledge of Microsoft Office products including Word, Excel and PowerPoint required
Ability to communicate professionally and effectively with all levels of personnel
Ability to set priorities as well as handle multiple tasks
Detail oriented, must be very accurate and able to pay attention to details
Must be an independent worker and able to work with minimal supervision
Team builder, positive employee mentor and Supervisor

Nice To Haves

Knowledge of Hertz EAM system preferred

Responsibilities

Ensure all processes have updated documentation and process maps to support and train team.
Own and ensure efficiencies of process for titles – incoming, scanning, filing, storing, pulling, assignments and mailing
Manage Ticketing System & Shared Inbox to ensure responses are timely
Support and guide team to get answers to issues to reduce cost and improve utilization
Own and drive direction to team on daily priorities of work to be completed
Review processes on a regular basis to look for opportunities to improve
Encourages and maintains a ‘Best practice sharing culture’, always striving to find ways to improve service and change mindset
Ensure titles are properly stored in fireproof cabinets and locked at end of each day
Own and maintain the rules and regulations for proper title reassignments based on sales channel
Assist in providing necessary document for Side Car Audit to show proof vehicles has correct title owner name, lienholder name and titles are received