Supervisor, Supportive Housing

House of Friendship•Kitchener, ON

7d•CA$31 - CA$40•Hybrid

About The Position

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun! Sounds pretty great, doesn’t it? It is! Housing Services focuses on providing both affordable and supportive housing for those who are living on low income and/or are recovering from homelessness. We are hiring for a Supervisor for our Supportive Housing program. The Supervisor will possess and utilize their passion for coaching and developing people and teams. They will provide leadership for the program and the team by coordinating the daily operations of the program. Through co-collaboration with both internal and external partners (including tenants, service providers, WRPS, Region of Waterloo staff etc.) will allow for improved tenant experience, refined policies, procedures, improved safety, and community engagement within the housing buildings. The supervisor will be responsible for supervising the Housing Support Workers.

Requirements

Knowledge with tenants’ rights and responsibilities
Passion to support people experiencing trauma, mental health, addiction, poor health, poverty and/or homelessness
Familiar with tenants’ rights and responsibilities in RTA protected units
Expert conflict management skills to navigate the complex tenant needs, shifting government policies and diverse stakeholders need
Strong data management and reporting skills
Ability to deescalate hostile situations involving individuals with tact and diplomacy
University degree or minimum 3 year college diploma in a related field of study required
Very strong leadership, team building and decision making skills required including demonstrated strength in coaching and developing people and teams with at least 1-2 year previous experience leading a team.
Demonstrated skill in building and maintaining productive relationships (staff, community partners, funders).
Experience and proven abilities in housing, social services and/or policy driven work ideally within a residential setting.
Commitment to understand and uphold the mission and values of House of Friendship is expected
Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required
Ability to work professionally as a team member with staff, participants and community members
Build solid and fruitful relationships with community partners and agencies to increase opportunities for innovation and positively impact outcomes
Demonstrated ability to create and maintain a positive work environment including the ability to navigate change in a positive and productive manner
Experience or strong interest in working with diverse populations including people from various cultural background, income levels, and sensitivity to their needs
Strong intercultural competency, with the ability to recognize and respect cultural diversity, able to be diplomatic and sensitive to the dynamics of a culturally diverse workplace
Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach in consultation, program design, evaluation processes and service delivery
Must be dependable, professional, flexible, a team player, and have a positive attitude
Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental health and other life challenges
Excellent project, timeline and deadline management skills including skills in logistics and planning and detailed record keeping
Able to model effective problem solving by recognizing the human, interpersonal and technical sides of a problem, show flexibility and explore possible solutions in an innovative and creative way
Act as a change agent; contributing to continuous improvement and the successful implementation of change initiatives

Nice To Haves

Knowledge of local community agencies and resources is an asset
Experience working with people who have a history of: trauma, mental health, addiction, poor health, poverty and/or homelessness is preferred

Responsibilities

Lead, develop and support Housing Support Workers working with assigned tenant caseloads including staff and volunteers;
Responsible for scheduling and the allocation of staff, students and volunteers based on the needs of each program and/or site.
Supervisory responsibilities for health and safety within the program; ensuring a physically and psychologically healthy work environment for all team members.
Working with the Program manager, develop and manage new Supportive and Affordable housing program.
Apply deep knowledge of the inherent risk involved in working alongside the people we serve to coach team members in mitigating risks, and supporting an environment that is physically and psychologically healthy;
Understand, implement and be accountable to program policies and procedures, including and not limited to: incident reporting, harm reduction, fire prevention, privacy/confidentiality
Responsible for the day to day operations of the assigned programs including day to day operational budget and financial functions, coordination of data collection, database management (i.e. HIFIS) staff and tenant safety.
Create program related reports (i.e. Quarterly reports to the Region, safety reports etc.)
Support the development of program related policies and procedures
Champion organizational and program change initiatives, helping team members and people we support to understand the change and inviting feedback through appropriate channels;
Facilitate engagement with people we serve, utilizing surveys, start, stop, continue exercises and analyze quarterly results on the development of program outcomes;
Responsible for the 24/7 program operation including day to day operations and crisis/emergency response and participation in the on-call rotation
Complete tenant file audits to ensure effective case management, adherence to program model as well as to support the team clinically
Strategic oversite on the strategy for engagement of the people we serve to ensure decision making transparency, feedback, and program improvement through a human centered design process
Collaboration and teamwork across many functions to achieve success including: housing, health, finance, development, police, city/regional officials, finance, and other service providers and partners within Waterloo Region;
Support the program leaders with administration, creating reports and proposals to support and secure diverse funding opportunities;
Contribute to the organizational strategic planning process and annual planning processes within the program;
Designing and providing consistent quality programs that will build community and address the housing stability using an equity, justice and diversity lens.