Supervisor, Subrogation

Turo•Arizona, AZ

8d•$70,000 - $85,000•Hybrid

About The Position

The Subrogation Supervisor oversees a team of Subrogation Processors responsible for addressing subrogation demands and submitting them to the appropriate party. The team reviews demands, analyzes available property damage liability limits, calculates prorated offers based on assessed liability and the merits of each file, and secures appropriate releases for subrogation. This role is responsible for driving team performance, developing employees, ensuring compliance, and delivering successful recovery outcomes.

Requirements

Minimum 2+ years of experience in claims handling, including claims terminology, case study, and/or underwriting.
2+ years of people management experience.
Strong analytical skills necessary to evaluate staff production requirements, performance results, problem solving, and internal reporting.
Strong written and verbal communication skills.
Strong mathematical and negotiation skills.
Entrepreneurial mindset with the ability to drive results and influence others.
Passion for leading, coaching, and developing people.
Ability to work in a fast-paced environment and embrace change.
Excellent follow-through, attention to detail, and ability to work with minimal supervision.
Strong leadership and team-building skills.
Commitment to high responsiveness and availability.
Positive attitude, high energy, integrity, strong work ethic, enthusiasm, and commitment to Turo’s mission and values.

Nice To Haves

Four-year college degree.

Responsibilities

Ensure the development of staff by recruiting, selecting, onboarding, training, and coaching team members.
Lead and oversee a team of 5 to 8 Subrogation Processors.
Communicate job expectations, provide coaching and counseling, and conduct regular developmental discussions with team members.
Collaborate with other leaders to ensure team, department, and company goals are achieved.
Develop and implement monthly reporting on subrogation results to be shared with senior leadership.
Manage relationships and referrals with subrogation law firms, collection agencies, and salvage companies.
Provide coaching and guidance regarding appropriate techniques for handling complex matters, including preparing effective contentions for arbitration filings and developing negotiation strategies to resolve limits issues.
Review and approve reserve and authority requests as appropriate.
Complete regular file reviews to ensure all requirements have been met.
Ensure proactive handling and successful resolution of files.
Make complex file decisions based on the merits of each case, including referral to liability insurers and escalation to Claims leadership.
Conduct monthly file audits to ensure compliance with company guidelines and state regulations.
Confirm that required audit process requirements have been completed.
Ensure timely and professional responses to incoming communications, including email, phone calls, voicemail, and written correspondence.
Utilize multiple systems including DOMO, Looker, Origami, and subrogation software to support timely file resolution.
Effectively manage shifting priorities and work in a fast-paced environment.

Benefits

Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
In-office lunch, office snacks, and fun activities (for in-office or hybrid employees)