Subrogation Specialist

The Suddath Companies•Jacksonville, FL

3d•Onsite

About The Position

Completes chargeback audits, reports, and claim subrogation within required timeframes. Responsible for managing agent subrogation email. Responsible for review of agent disputes within required timeframe.

Requirements

High school diploma or general education degree (GED) required
Two to three years of experience in customer service and administrative
Excellent verbal and written communication skills
Highly customer service oriented
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
Excellent teamwork and interpersonal skills required
Excellent attention to detail and follow through
Ability to develop and maintain positive working relationships with internal and external customers
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Strong knowledge of Microsoft Office Suite
Ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.
Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.
Specific vision abilities required by this job include close vision and ability to adjust focus.

Nice To Haves

Prior experience in the moving industry preferred, or a combination of education and experience.
Military and/or transportation industries experience preferred
Experience in a multi-dimensional role where customer contact is both written and verbal
Aptitude for working under deadlines and within specific timeframes
Self-motivated; works with urgency

Responsibilities

Manages agent subrogation inbox daily
First point of contact for agent information requests and subrogation disputes
Completes chargeback audits, reports, and claim subrogation within required timeframes
Updates claims system with rebuttal status within 2 business days of receipt
Respond to agents with rebuttal results within required timeframes
Make necessary changes in claims system according to agent rebuttal results
Assist with answering claims department workgroup calls during scheduled time
Cross-training as necessary
Ability to work overtime as required