Supervisor, Student Health and Wellness

University of Ottawa•Ottawa, ON

3d•CA$90,987 - CA$114,932•Onsite

About The Position

The Student Wellness sector at the University of Ottawa is an integral part of a stepped-care approach with a mission to promotion prevention, provide health care and increase health literacy for optimal student wellness and academic success. Through collaborative efforts, we design and offer innovative programs, initiatives, and services tailored to address the diverse needs of our student population. From awareness campaigns to specialized wellness services, we aim to empower students to make informed choices about their health and wellness. The Operations Supervisor is responsible for overseeing front-line administrative services and staff, and ensuring students are connected to the most appropriate level of care to meet their needs. They play a critical role in supporting effective patient navigation, ensuring care pathways are followed consistently and efficiently within the circle-of-care. The Operations Supervisor also provides oversight of the EMR system, billing processes, and access to information according to PHIPA, helping to ensure seamless service delivery and access to care.

Requirements

Master's degree in Education, Public Health, Social Sciences, or related field or equivalent combination of education and experience.
5 years of experience providing social services, health care services, services to people with disabilities and / or services to vulnerable populations, including those with significant and complex challenges.
5 years of experience developing, interpreting, and applying policies and procedures.
Leadership and supervision experience, preferably in a post-secondary education context, with increasing responsibilities.
Bilingualism: French and English (spoken and written), to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
A demonstrated commitment to client services and customer service.
Excellent communication and problem-solving skills.
Demonstrated ability to work independently with minimal supervision.
Able to work under pressure and meet firm deadlines.
Strong analytical skills to compile and analyze data and to produce complex reports.
Demonstrated technical software skills using MSOffice Suite (intermediate to advanced proficiency using Word and Excel) and CRM systems.
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

Nice To Haves

Work experience with youth and young adults, particularly within a post-secondary setting would be considered an asset.

Responsibilities

Implement standardized processes and procedures required to maintain day-to-day operations and continuity of service, including, but not limited to, procedures regarding student registration with service, appointment booking with staff, collaborative processes with faculties and other services, front-end service operations.
Act as an expert and provide advice on the interpretation and application of university regulations, programs, the development of strategies, procedures, and internal processes that maximize the efficiency and effectiveness of the office for all staff under their supervision.
Hire and supervise staff under their responsibility in accordance with university policies: performance management, resource planning, team goal setting, as well as establishing their development and training plans. Ensure accountability of team members in carrying out their functions to achieve and maintain high standards of quality for work from the service.
Act as an expert and provide advice on the interpretation and application of university regulations, programs, the development of strategies, procedures, and internal processes that maximize the efficiency and effectiveness of the service for all staff under their supervision.
Advise, guide, and train staff under their responsibility and ensure they have the necessary training and tools for the effective and efficient performance of their responsibilities, and that processes and activities are tailored to student needs. Ensure coordination, distribution, and review of their work according to equitable task allocation and workload. Develop and implement a training program that meets the needs of staff to ensure optimal quality and efficiency of operations and service to students
Ensure the confidentiality of student records in accordance with university policies and applicable laws. Develop tools and ensure the collection and management of statistical and qualitative data, design and administer surveys, all with a view to improving business processes and optimizing resources for institutional and ministerial reporting purposes.
Ensure that all communications with students (emails, letters, mass emails, internet, etc.) are accurate and of the highest quality. Establish and maintain working relationships between faculties, the communications team and other sector supervisors to ensure accuracy and alignment across various mediums.
Prepare reports of various complexities at the request of leadership to assist in planning and decision-making; compile, analyze, an summarize requested data. Conduct regular evaluations of the service offering. Develop, refine and implement best practices to understand client expectations and needs. Consult clients and suppliers on a regular basis in order to track and measure service quality, growth and efficiency. Establish internal processes and monitor key performance indicators in order to increase performance.
Participate in various committees and maintain a network with peers to share information useful for improving university policies, procedures, and processes related to their functions, and serve as a voice and advocate for student health, wellness and support.
Plan for and implement the operational budget. Responsible for identifying efficiencies and cost savings opportunities. Identify needs for advances in technologies or products that would further enhance the service offering to support staff that they supervise as well as the student population.