Health and Wellness Worker

Christie Ossington Neighborhood Centre•Toronto, ON

1d•CA$0 - CA$31•Onsite

About The Position

The Health and Wellness Worker plays a key role in supporting clients who face multiple barriers to optimal physical, mental, and emotional health — including experiences of homelessness, trauma, substance use, and systemic marginalization. In this role, you will work directly with clients to assess their health and wellness needs, support the development of individualized goals and plans, and coordinate access to internal programs and external services. You will collaborate with team members across CONC’s programs — including Life Management, Employment, and Sustainable Housing — and contribute to the development and delivery of creative, inclusive, and community-driven health strategies. This role requires strong knowledge of Toronto’s health and community resources and a deep commitment to client-centered, anti-oppressive practice. This is a unionized, full-time position reporting to the Supervisor of Shelter Programs. Collaboration with the Managers of Drop-In, Men’s Shelter, and Transitional Housing Programs is also essential.

Requirements

Passion for supporting vulnerable individuals in improving their health and wellness
Minimum 3 years of experience delivering health or substance use-related support services
Minimum 2 years working in a shelter, hostel, or similar setting
College diploma or university degree in a related field, or equivalent combination of education and experience
Strong knowledge of local health, substance use, and community support services
Experience building collaborative, professional relationships with clients, colleagues, and external partners
Skilled in time management, communication (oral and written), documentation, and use of MS Office and social media tools
Demonstrated ability to manage projects through all stages
Self-motivated, proactive, and results-oriented
Presentation of a current criminal record check.

Nice To Haves

Experience administering the Ontario Common Assessment of Need (OCAN) is an asset
Fluency in a second language is an asset

Responsibilities

Assess client health barriers and strengths; support clients in defining self-determined health and wellness goals
Develop health and wellness plans in areas such as nutrition, stress management, recreation, coping strategies, medication reminders, and formal counseling
Identify and facilitate access to clinical care, detox/rehab, mental health supports, and other external services
Coordinate internal group programming and partnerships with community agencies to deliver effective, relevant health and wellness initiatives
Collaborate with the Life Management, Employment, and Sustainable Housing teams to ensure client-centered, integrated service delivery
Assist in identifying service gaps and recommending program development opportunities
Build partnerships with health-focused organizations to enhance client supports
Evaluate the effectiveness and outcomes of programming
Participate in staff meetings, case discussions, and agency initiatives
Support cross-program collaboration and contribute to a positive, inclusive workplace culture
Support the training and orientation of students, volunteers, and new staff as assigned
Document client interactions, outcomes, and activities thoroughly
Support front-line shelter operations as needed, including: Floor coverage and front desk duties, Escorting case managers or residents to/from appointments or rooms, Collection of used paraphernalia
Deliver services with sensitivity to the racial, cultural, linguistic, and gender-specific needs of diverse communities
Observe agency policies, including confidentiality and the Staff Code of Conduct
Attend professional development and training as directed
Other duties as assigned by the Manager of Shelter Programs or Director of Shelters & Housing