Supervisor, Stewarding

Hard Rock Hotel & Casino Ottawa • Bristol, TN

18h • Onsite

About The Position

The incumbent in this position is responsible for maintaining a sanitary environment for food and beverage preparation and storage as well as provide clean service ware and utensils for the entire food and beverage operation. Creates an atmosphere that induces guests to make Hard Rock Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Hires, trains, motivates, evaluates, and manages food and beverage staff in order to ensure that team members receive adequate guidance and resources to accomplish established department objectives. Develops, implements, and monitors department standards, guidelines, and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of department. Directs the maintenance of cleanliness of the back of the house areas, which include: main kitchen, storage areas, dumpster, loading dock, TDR, and washing areas. Manage general cleaning schedule so that the food service areas meet or exceed the health inspection requirements. Assists in the maintenance of the inventory and coordination of the distribution of all big four items: china, glassware, linens and silver which also includes visual inspection to ensure cleanliness and safe transportation. Controls equipment storage areas and the issuance of equipment for the Food & Beverage Department. Attend and participate in meetings, completing follow-up as assigned. Perform work regularly and predictably. Other duties as assigned.

Requirements

• Completion of a High School Diploma or equivalent.
• Minimum of three years’ experience as a Steward.
• Prior supervisory experience preferred.
• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be eighteen (18) years of age.
• Knowledge of pertinent federal, state, and local laws, codes, and regulations.
• Knowledge of all operations of the Stewards’ Department.
• Demonstrated organizational skills, budgeting experience and full understanding of financials.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to be flexible to work varying shifts and time schedules as needed.
• Ability to deliver programs which create a service level of excellence for internal and external guests.
• Ability to tie training to the organization’s strategic goals.
• Ability to communicate effectively with all levels of employees and outside contacts.
• Ability to review and comprehend all necessary documentation.
• Ability to inspect and maintain all areas for which responsible.
• Ability to stock and retrieve supplies as needed.

Nice To Haves

• Prior supervisory experience

Responsibilities

• Maintains a sanitary environment for food and beverage preparation and storage.
• Provides clean service ware and utensils for the entire food and beverage operation.
• Builds and retains guest relations.
• Acts as a mentor to team members to provide superior guest service.
• Hires, trains, motivates, evaluates, and manages food and beverage staff.
• Develops, implements, and monitors department standards, guidelines, and objectives.
• Maintains administrative processes such as budget and staffing.
• Directs the maintenance of cleanliness of back of the house areas (main kitchen, storage areas, dumpster, loading dock, TDR, and washing areas).
• Manages general cleaning schedule to meet or exceed health inspection requirements.
• Assists in the maintenance of inventory and coordination of distribution of china, glassware, linens, and silver.
• Visually inspects items to ensure cleanliness and safe transportation.
• Controls equipment storage areas and issuance of equipment for the Food & Beverage Department.
• Attends and participates in meetings, completing follow-up as assigned.
• Performs work regularly and predictably.
• Attends seminars when needed.

Benefits

• Comprehensive benefits package
• Health and well-being support for team members and their families
• Allows team members to stay healthy, plan for their future and maintain a healthy work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees