Supervisor Station Operations

Alaska Airlines • Kahului, HI

1d • Onsite

About The Position

The Supervisor Station Operations oversees the execution of timeline and regulatory compliance at departure gates for Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, the Supervisor Station Operations leads and establishes priorities for Customer Service Agents (CSAs) and Ramp Service Agents (RSAs) or Vendor employees based in station, if applicable. This role assists with customer relations to ensure passenger service standards are maintained or exceeded.

Requirements

• 3 years of experience in operations, customer service, or related area.
• Bachelor’s degree, or an additional 2 years of relevant training/experience in lieu of this degree.
• Ability to lead, motivate, and successfully communicate with a diverse workgroup and with other internal departments and teams.
• Proven ability to effectively and tactfully communicate with others.
• Demonstrated ability to lead teams that improve systems reliability, security, scalability, and flexibility.
• Depending upon the work location, position may be required to obtain USPS Mail Handling Certification.
• Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).
• High school diploma or equivalent.
• Minimum age 18.
• Must be authorized to work in the U.S.

Nice To Haves

• Airline station operations experience.
• Experience developing and delivering training to small or large groups.
• Experience coaching and counseling employees on performance-related issues.
• Experience as a supervisor, acting supervisor or lead.
• Experience scheduling shift work and administering budget controls.

Responsibilities

• Supervise the execution of the timeline and regulatory compliance at departure gates.
• Investigate and report delays and irregular flight activity and propose solutions for how to avoid such delays in the future.
• Ensure tools and equipment are available and working for employees to perform job functions effectively and remove other obstacles facing work groups (i.e., follow-up with ICS, facilities and airport operations on an as-needed basis).
• Monitor compliance with the Federal Aviation Administration (FAA) and company regulations, including periodic review of applicable documents.
• Supervise ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight/balance, baggage handling procedures, servicing, and implementation of plans and schedules to ensure the availability of equipment.
• Supervise customer relations (e.g., passenger complaints, lost and found, special passenger arrangements) and ensure passenger service standards are maintained or exceeded.
• Supervise all CSAs (e.g., counter, baggage, gates, departure coordinators, vendor oversight), RSAs and/or vendor partnerships, in scheduling, training, attendance, discipline, contract administration, and performance.
• Develop CSAs and RSAs, if applicable, through effective performance management and ongoing feedback focusing on delegation, coaching, growing and developing the team for capacity and growth, managing performance of individuals in executing tasks, and time management.
• Represent AS Airport Operations & Customer Service (AOCS) at various stakeholder meetings, including the Port, other airlines, and airport management.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager