Manager Station Operations

Alaska Airlines • AK-Dillingham, AK

1d • Onsite

About The Position

The Manager, Station Operations is responsible for owning the airport’s operation and executing on Alaska Airlines (AS) and Hawaiian Airlines (HA) strategy to ensure a superior level of customer service that will delight our guests. As a people leader, the Manager, Station Operations, leads and establishes priorities for the team to deliver a remarkable guest experience, and maintain the highest safety standards. This role offers company-provided housing and use of a company vehicle.

Requirements

• 5 years of customer service or station operations experience, preferably with proven skills in passenger service, station operations, including cargo handling, ground operations, personnel administration, scheduling shift work, administering bargaining unit employees and budget controls.
• 2 years of leadership experience.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Excellent communication skills (both written and verbal) to enhance both customer and employee satisfaction.
• Ability to establish cross-functional, collaborative relationships with other teams and workgroups.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).
• High school diploma or equivalent.
• Minimum age - 18.
• Must be authorized to work in the U.S.

Nice To Haves

• Knowledge of Alaska Airlines System Regulations and Federal Aviation Administration (FAA) policies and procedures.
• Proficiency with Sabre/Image.

Responsibilities

• Lead team and establish priorities of station operations and employees.
• Develop and implement airport operations strategy, including necessary plans, budgets, and schedules.
• Negotiate and manage vendor contracts.
• Make decisions related to all functions at the station, including customer service, ticketing, baggage handling, cargo operations (weight and balance), passenger security, ramp service activities, and reservations in a manner to ensure compliance with company service standards, policies, and all regulations of federal, state, and local port authorities.
• Represent the company in the community through public relations activities.
• Manage all station resources, such as facilities, equipment, and supplies.
• Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.
• Supervise labor contract administration.
• Create a culture where all employees feel safe and they belong.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager