Supervisor, State General Management

CDK Global•US - Illinois - Home Office, MI

8d•$90,000 - $95,000•Remote

About The Position

The Supervisor, State General Management is responsible for managing a team of Account Executives, leading the relationships with state organizations, business partners, and internal stakeholders. The supervisor is also responsible for ensuring satisfaction and managing the relationship with customers.

Requirements

Minimum of 5 years account management experience and at least 1 years of management experience
50% travel within Illinois, Indiana and Massachusetts to meet with customers and business partners
Excellent written, interpersonal and customer service communication skills
PC/application proficiency including standard applications (email, Word, Excel and Powerpoint)
Ability to create and present business cases for resource needs
Ability to present to a large audience either in person or virtually
Strong customer relationship management
Excellent organization and process excellence
Strong collaboration and coordination skillset
Excels in a fast-paced environment
Excels in a rapidly changing industry
Must be able to lead and develop a customer facing team
Must have an acceptable DMV record, valid drivers license and ability to sit and drive for long periods of time
Must be able to lift and move computer equipment, and/or boxes of license plates

Responsibilities

Provide exceptional customer service
Provide leadership, development, and support to the Account Executives
Meet with dealer associations to forge relationships and uncover additional business opportunities
Manage the relationship with State Organizations including identifying legislation, product, service opportunities for CVR
Ensure compliance of CVR with State contract
Monitors/Updates state playbooks and standard operating procedures
Collaborate with the product and technical teams address any product needs and/or enhancements
Manage the install process project plan to ensure each new account is assigned, installed and managed with exceptional customer service
Understanding CVR strategic business drivers and implementing business strategies designed to achieve those goals
Manage the backlog process and workload within a geographic area
Serve as the first level of escalation for technical, customer or state concerns
Provide performance reports and business improvements to both management and customers
Ensure internal reporting is correctly input within our internal systems
Consistent collaboration with the sales team to ensure a positive customer experience from point of sale to implementation to ongoing support
Present monthly business reviews with internal stakeholders
Lives the CDK Values of Stay Curious, Be Open, Own It and Create Possibilities