Supervisor, Start of Care

AnewHealth • OH - Remote, OH

2d • Remote

About The Position

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. The Supervisor, SOC, position was created to provide growth opportunities to ExactCare Pharmacy Technicians that have mastered the start of care daily tasks and responsibilities. This individual will serve as the leader for the SOC team. They will work alongside the Manager, SOC to drive and support department efficiencies. In this role, the expectation is to act as a leader. This includes, but is not limited to, living by example and supporting company and department goals. As well, the Supervisor will demonstrate their ability drive results and achieve a consistent standard of work from the pharmacy team.

Requirements

• Certified Pharmacy Technician
• No active performance management or corrective action
• 2 year tenure with ExactCare Pharmacy with 6 months spent in current role
• At least one year of Lead experience in Patient Care/Fulfillment

Nice To Haves

• Previous management/leadership experience preferred; ability to provide feedback, hold teams accountable to standards, and team development

Responsibilities

• Subject matter expert with current end to end new patient processes including billing, actions, profile prep, doctor calls, and transfers
• Creating, interpreting, monitoring of ECOS and sales force reports and following up (new patient starts, daily KPI’s, and individual technician performance)
• Ability to prepare, monitor and follow up with technician schedules
• Identify areas of opportunity for process improvements
• Ability to communicate efficiently and engage with team members and direct reports
• Ability to manage performance of team on a daily and weekly basis (attendance, KPI’s)
• Demonstrates superior written and verbal skills to collaborate with internal partners and resolve patient issues
• Other duties as assigned

Benefits

• medical/dental/vision
• flexible spending
• company-paid life insurance
• short-term disability
• voluntary benefits
• 401(k)
• Paid Time Off
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed