Supervisor - Solid Waste Services Operations

City of Raleigh North Carolina•Raleigh, NC

16h•Hybrid

About The Position

This position provides operational leadership and support for the Operations Division. The primary purpose of this role is to serve as an extension of the Operations Assistant Director during absences or alternative shift coverage while ensuring safe, efficient, and effective operations. Responsibilities include leading projects that improve operational performance and safety; developing and implementing policies and procedures; overseeing staff onboarding and offboarding processes; supporting compliance with departmental standards; and serving as the Operations Supervisor for Core Services or Special Services as assigned. This position collaborates with internal staff and departments to drive continuous improvement and operational excellence.

Requirements

High School diploma or G.E.D. equivalency
5 to 7 years' experience in solid waste or a related field
Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire
Knowledge of administrative processes, procedures, and best practices
Knowledge of operational planning principles, methodologies, and tools, in the context of waste management services
Knowledge of basic budgeting principles, financial reporting, and cost management
Knowledge of modern office practices and procedures including the use of standard office equipment
Knowledge of computer applications such as word processing, database, and spreadsheet applications
Knowledge of supervisory principles, practices and techniques
Skill in conveying instructions, providing feedback, and liaising with various stakeholders such as staff, management, and external contacts
Skill in managing multiple tasks, priorities, and deadlines
Ability to coordinate projects and initiatives
Ability to analyze complex situations, identify issues, and develop practical solutions
Ability to adapt to changes, handle pressure, and remain resilient in challenging situations

Responsibilities

Supervises and manages assigned staff, including hiring, training, scheduling, performance management, employee development, and disciplinary actions
Oversees daily solid waste collection operations, ensuring services are delivered safely, efficiently, and in compliance with applicable regulations, policies, and procedures
Resolves escalated customer concerns, monitors operational performance, and implements process improvements to enhance service delivery and operational effectiveness
Manages projects and programs by developing work plans, monitoring budgets and timelines, allocating resources, and providing status updates and performance metrics
Analyzes operational data, identifies service gaps and inefficiencies, and recommends solutions to improve productivity, customer service, and business processes
Serves as the primary liaison for fleet and safety-related matters, coordinating with fleet, safety, and other City departments to support operational goals and regulatory compliance
Assists departmental leadership with strategic planning, policy implementation, operational decision-making, and the development of short- and long-term goals aligned with City objectives
Develops, implements, and monitors safety programs, training initiatives, and compliance efforts related to environmental, occupational health, and workplace safety requirements
Collaborates with internal departments and external partners to coordinate services, resolve operational issues, and support organizational initiatives
Oversees fleet utilization, maintenance planning, and the implementation of operational technologies that improve service efficiency and effectiveness
May oversee Core Services operations, including residential garbage and recycling collection, or Special Services operations, including yard waste, bulky waste, e-waste collection, special events, and downtown service programs