Supervisor, Small & Medium Business Direct Sales - Customer Accounts

Comcast

6d•$34,743 - $88,214•Remote

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Responsible for a team of business to business outbound telesales representatives that are focused on retaining and growing our existing customer base. Direct team of representatives on upsell/cross-sell and renewing existing small-to-medium business customers over the telephone. Develop, motivate and coach representatives to ensure they achieve sales quotas through solution based selling and account management. Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent.

Requirements

Change Management
Communication
Influencing Skills
Sales Performance Coaching
Team Development
Bachelor's Degree
2-5 Years Relevant Work Experience

Responsibilities

Lead team focused on retaining existing business customers by example in key areas: prospecting, time management, funnel management, forecasting, product knowledge and closing business.
Coach and develop all sales representatives in providing superior customer service, achieving quality standards and meeting performance expectations by giving timely and appropriate feedback.
Ensure CRM software is accurate and up to date on daily basis.
Ensure daily activity targets are met.
Conduct regular team meetings to improve skills, share best practices and deliver key communications.
Conduct performance reviews and prepares performance improvement plans.
Hire, discipline and terminate personnel as necessary.
Partner with leadership in the business to business organization to ensure positive working relationships and effective communication between functional areas.
Conduct side by side coaching and call monitoring to ensure compliance with selling company techniques and strategies.
Work directly with other supervisors to ensure consistency and teamwork.
Provide appropriate feedback to management from consumers and sales representatives to help business continue to grow and evolve.
Consistent exercise of independent judgment and discretion in matters of significance.
This position is aligned to Eastern Standard Time (EST) and requires availability during core business hours (e.g., 8:00 AM – 6:00 PM EST).
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.