Supervisor - Slot Technician

Hard Rock Sacramento at Fire Mountain•Wheatland, CA

2d•Onsite

About The Position

The Slot Technician Supervisor is responsible for the leadership and management of the technical employees and department. This includes management of all equipment, systems, new product education, as well as diagnosis and repair of all Slot machines. Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service. Diagnoses and repairs the total range of all mechanical and electronic slot machine malfunctions. Utilizes shop machines or devices and may invent or create new parts or circuits. Acts as a specialist in both mechanical and electronic areas and accepts assignments for complex repair work. Supervises, trains, and guides the work of Slot Technicians. May provide input to departmental planning. As assigned, provides supervision or staff work coordination. Maintains advanced skill levels and immediately develops expertise required by new technologies for Slot machines. Performs general and preventive maintenance, slot machine inspection, machine moving and installation, all in accordance with established procedures. Assists in performance reviews of Slot Technicians. Assists in the hiring and termination of Slot team members. Attend and participate in meetings, completing follow-up as assigned. Perform work regularly, predictably and in a professional manner. Maintain a clean and safe work environment. Responsible for cleaning and sanitizing work and public spaces. Other duties as assigned.

Requirements

Associate’s degree in Electronics or Computer Programming and 4 years of slot repair experience; or through a minimum of 5 years progressive slot repair experience.
Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be at least twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
Knowledge of pertinent federal, state, and local laws, codes, and regulations.
Knowledge of machines and equipment used, but not limited to, include the complete range of radio frequency, high voltage, mechanical and pallet jacks, hand trucks, electronic diagnostic and repair equipment including test equipment, other diagnostic and repair equipment, such as oscilloscopes (signal tracing with A-B comparisons and external trigger), EPROM checker-programmer, all machine testers (troubleshooting major boards to component level) AC and DC supplies (to locate over-current conditions), power supply testers, probes, soldering stations, heat guns, and a variety of hand tools, grinders, and other high speed component rotary appliances.
Knowledge of Electronics at the circuit board level.
Knowledge of Microprocessors.
Knowledge of Slot technology.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Ability to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
Ability to present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to interpret and explain policies and procedures.
Ability to consistently communicate effectively with guests, as well as all levels of team members.
Ability to observe and direct actions of subordinates/trainees.
Ability to inspect and maintain areas for which responsible.
Ability to review and comprehend all necessary documentation.
Ability to use all machine test equipment.

Nice To Haves

Prior experience in the Gaming industry strongly preferred.
Microsoft Word and Excel preferred.

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
Diagnoses and repairs the total range of all mechanical and electronic slot machine malfunctions.
Utilizes shop machines or devices and may invent or create new parts or circuits.
Acts as a specialist in both mechanical and electronic areas and accepts assignments for complex repair work.
Supervises, trains, and guides the work of Slot Technicians.
May provide input to departmental planning.
As assigned, provides supervision or staff work coordination.
Maintains advanced skill levels and immediately develops expertise required by new technologies for Slot machines.
Performs general and preventive maintenance, slot machine inspection, machine moving and installation, all in accordance with established procedures.
Assists in performance reviews of Slot Technicians.
Assists in the hiring and termination of Slot team members.
Attend and participate in meetings, completing follow-up as assigned.
Perform work regularly, predictably and in a professional manner.
Maintain a clean and safe work environment.
Responsible for cleaning and sanitizing work and public spaces.
Other duties as assigned.