Slot Technician Supervisor

Arizona Charlie’s Decatur and Boulder•Decatur, IL

2d•Onsite

About The Position

As the Slot Technician Supervisor, you lead daily operations for the Slot Tech department. You directly oversee slot and bench technicians, ensuring efficient machine maintenance, compliance with gaming regulations, and high guest service standards. By stepping in on technical tasks and supporting your team, you play a critical role in maintaining operational excellence.

Requirements

3 years of Slot Technical experience including leadership or progressive responsibility in a casino environment
Proven knowledge of gaming equipment repair and ability to troubleshoot with accuracy and timeliness
Familiarity with diagnostic monitoring and tracking systems
Ability to lead and guide team members in a fast-paced or customer-facing environment
Strong interpersonal and communication skills to support training, feedback, and conflict resolution
Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
Flexible and adaptable to changing operational needs and shift schedules
Committed to upholding a safe, respectful, and inclusive work environment
Basic understanding of department KPIs, labor management, or guest service standards
Ability to access and input information using a moderately complex computer system
Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams
At least 21 years of age
High School Diploma or equivalent required
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Nevada Gaming Registration

Responsibilities

Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
Ensure technicians maintain, troubleshoot, and repair slot machines and other slot floor devices
Oversee and assist with machine breakdowns, relocations, and setups
Address escalated disputes or unusual guest activities in a professional and timely manner
Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting
Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
Perform other duties as assigned