Supervisor, Security

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

2d•Hybrid

About The Position

Under the direction of the Security Manager, the incumbent is responsible for promoting an outgoing, friendly, customer-oriented personality at all times. This role directs the activities of Security Officers, Command Console Operators, and Security Officer/Medical Response Technicians in assigned zones of responsibility in accordance with company and departmental policies and procedures. The primary goal is to protect and safeguard the assets of patrons, employees, and the company. This position involves scheduling and coordinating security activities.

Requirements

High School diploma or equivalent required.
One (1) year of job-related Security experience required in a high volume casino/hotel complex environment or an equivalent combination of education and/or experience.
Security experience may be substituted with law enforcement experience.
Must be able to effectively direct vehicular traffic in parking lots/garages and entrances/exits.
Excellent time management skills required.
Must be able to read technical manuals and to speak to general public and/or groups of individuals.
Strong computer skills are required.
Ability to wear a radio earphone without any medical limitations.
Must be able to work in a professional office environment, as well as on a Casino Floor with constant exposure to general public and smoke.
Must be able to work outdoors in all weather conditions.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of /departmental policies and procedures.
Conducts inquiries into alleged instances of negligence or misconduct.
Coordinates activities with local and state law enforcement officials.
Prepares detailed incident reports in a clear and precise manner.
Reviews all incident reports for accuracy submitted by Security Officers.
Directs and delegates responsibilities to the Security Officers.
Communicates all policy changes, memorandums, and special events on a daily basis.
Communicates with guests and other employees in a positive manner, both in oral and written forms.
Evaluates his/her subordinates’ performance.
Coordinates emergency situations.
Perform other duties as assigned.