Supervisor, Sales Support & Analysis, Product, Comcast Business

Comcast•West Chester, OH

1d•$81,709 - $134,820•Remote

About The Position

This job oversees daily sales support and operational functions while leading team performance to achieve service levels, quality standards, and business objectives. It manages workflow execution, resource allocation, reporting, and performance metrics to ensure efficient and accurate support delivery. The job drives process improvements, resolves operational challenges, and develops employees through coaching, training, and performance management initiatives. Leads a team of 7-10.

Requirements

Salesforce proficiency
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Communication
Cross-Functional Teamwork
Customer Experience (CX)
2-5 Years Relevant Work Experience

Responsibilities

Managing workflow intake, work distribution, and resource allocation to maintain operational effectiveness and respond to changing business demand.
Monitoring team performance through reporting, key performance indicators, and trend analysis while providing coaching and guidance to improve results
Leading the resolution of escalated issues and partnering with cross-functional stakeholders to drive effective business outcomes
Implementing process improvements, operational controls, and best practices to enhance efficiency, accuracy, compliance, and service delivery
Supporting employee development through coaching, performance management, and professional growth opportunities
Conducting workforce planning activities to optimize staffing levels and ensure appropriate operational coverage
Communicating organizational priorities, operational updates, and business initiatives to drive team alignment and engagement
Analyzing operational trends and performance data to identify opportunities for continuous improvement and operational excellence
Exercising independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.