Supervisor, Sales, Customer Thermal Solutions

Eversource Energy•Brockton, CT

5d•Hybrid

About The Position

This position oversees and coordinates the activities related to the support and service provided to mid-account and residential gas customers. Services provided include the development of stronger customer relationships, timely installation of new or upgraded utility service, load and revenue estimates, oversight of customer policy and service quality issues, and the coordination of billing issues and other customer inquiries. This position sets the priorities for the team to ensure tasks are completed on time, within budget and in compliance with Company policies, work practices and regulatory standards.

Requirements

Requires a fundamental understanding of customer operations, support and administrative activities.
Requires technical knowledge of gas distribution systems and work practices, and a working knowledge of the labor contracts.
Requires communication, interpersonal, conflict resolution and teamwork skills.
Ability to use PC desktop applications (e.g., Microsoft Word, Excel and Power Point).
Bachelor’s degree in Marketing, Business Administration, related discipline or equivalent experience.
Minimum of five (5) years in marketing, sales, sales support or general business management.
Valid Drivers license is required

Nice To Haves

Gas experience preferred.

Responsibilities

Supervises, coordinates and provides leadership to Gas Sales Representatives and other assigned staff engaged in the delivery of programs, products and services to mid-account and residential gas customers.
Ensures Company policies and procedures regarding pipe extensions, rate terms and conditions, load and revenue estimation, supplier terms and conditions are properly communicated and implemented.
Participates in cross-functional teams designed to improve customer service, operational efficiency and profitable revenue growth.
Works cross-functionally to improve all dealers, residential and M&J gas sales customer service activities which includes new customer connections, corporate positioning, customer service, demand side management (DSM) and other value-added services.
Evaluates, develops and recommends changes in methods, procedures and work practices and oversees implementation upon approval.
Ensures assigned team understands work practices, procedures, rules and regulations as well as Corporate policies.
Trains team on work methods and measures and secures additional training necessary to ensure team members are fully competent in all aspects of their jobs.
Interviews and recommends candidates for employment, advancement and termination.