Supervisor, Rights and Reproductions unit
About The Position
The Department of Records seeks a responsible individual to help make available the historical collections of the Municipal Library and Archives. The Supervisor, Rights and Reproductions unit oversees reproduction services for library and archival materials for the public, city agencies, and special projects. The position supervises and trains staff; maintains and enforces policies and procedures; oversees production and quality control; evaluates workflows; and helps maintain quotas and a high level of customer service. The supervisor also manages digitization equipment updates, supplies, and maintenance services; coordinates customer invoices, refunds, and payments; manages patron communications; supports outreach and social media for Historical Vital Records; and conducts workshops and user-engagement activities. The role manages monthly metrics and reporting related to vital records, photographic and audiovisual materials, certified records, and on-demand patron requests. This is a full-time position based at 31 Chambers Street in Manhattan and 147 41st Street in Brooklyn. Due to the position's support duties, the candidate may be required to be on call and/or work various shifts, including weekends and evenings.
Requirements
- A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the duties; or high school graduation or equivalent and six years of related community-work or community-centered-activities experience; or equivalent education and/or experience.
- All candidates must have at least one year of experience in community work or community-centered activities related to the duties.
Responsibilities
- Oversee reproduction services for library and archival materials for the public, city agencies, and special projects.
- Supervise and train staff and maintain and enforce updated policies and procedures.
- Oversee quality control and production.
- Conduct evaluations and reports as required.
- Evaluate workflows and improve and maintain quotas and a high level of customer service.
- Manage updates and supplies for digitization equipment and maintenance services.
- Coordinate and report on customer invoices, refunds, and payments.
- Manage communications with patrons.
- Support outreach initiatives and contribute to or create social media for Historical Vital Records.
- Conduct workshops and user-engagement activities for historical vital records.
- Manage monthly metrics and reporting related to vital records, photographic and audiovisual materials, certified records, and on-demand patron requests.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
