Supervisor, Ride Maintenance

Universal Orlando•Orlando, FL

About The Position

The Supervisor, Ride Maintenance oversees mechanical, controls, and animation maintenance activities for an assigned area, including rides, shows, and guest interactive areas. The role sets maintenance priorities and direction, contributes to routine, expense, and capital budgeting, and manages preventative, predictive, and corrective maintenance. It also leads technical staff through training, development, continuous improvement, scheduling, and personnel administration. The supervisor maintains equipment and supports attraction operations by responding to interruptions, coordinating maintenance around operational needs, and working with Operations and other affected departments to support throughput and customer service. The role ensures safety and policy compliance, adherence to ASTM F-24 guidelines and manufacturer requirements, maintenance recordkeeping, and fiscal responsibility for the assigned area. The position supervises hourly personnel and carries out supervisory responsibilities in accordance with company policies and applicable laws.

Requirements

At least 5 years of technical and trade experience.
At least 1 year of supervisory experience.
Equivalent combination of education and experience may be considered.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.

Nice To Haves

Technical school education preferred.
Associate’s degree (AA) in General Education or Technology preferred.

Responsibilities

Supervise ride maintenance with hands-on involvement and maintain mechanical and electrical equipment in like-new condition.
Respond to attraction interruptions and resolve issues promptly.
Coordinate regularly with Operations to support product quality and positive customer service; act as building or area owner and report issues.
Oversee planning and scheduling, including preventative, predictive, and corrective maintenance and parts procurement.
Analyze attraction operational performance and prioritize maintenance activities.
Lead training and development for direct reports, administer development plans, and manage schedules and personnel records.
Ensure safety compliance and compliance with Universal Orlando policies and procedures; make safety the top priority.
Support daily operational throughput and execute maintenance plans intended to minimize downtime.
Maintain records of completed maintenance and coordinate work with attraction operations and affected departments.
Ensure assigned areas comply with ASTM F-24 guidelines and original manufacturer requirements.
Control and report budget spending, help develop mitigation plans for budget overages, and contribute to routine, capital, and expense budgets and plans.
Monitor overtime and ensure it is used only when necessary.
Participate in Environmental, Health & Safety responsibilities in accordance with established policy, procedures, training, and team member involvement activities.
Manage maintenance activities and routine, expense, and capital budgets for the assigned area; supervise hourly personnel.
Complete PQS for primary venues of responsibility within six months.
Perform other duties as assigned.