Supervisor, Revenue Operations (ROPS)
About The Position
We are seeking an energetic Supervisor of Revenue Operations (ROPS) to lead the day-to-day operations of the Provider Web Administration (PWA) and VA Registration team within Team Vault. This includes meeting operational metric objectives established by leadership and directly supervising a team of dedicated Revenue Specialists. Join the Revenue Operations Team Vault, where you can be part of a high-impact team with a special culture, affectionately known as the "Guardians of Accounts, Cash, and Correspondence." Grow within a Fortune 200 company with unmatched visibility into the Revenue Operations business's drivers and dynamics. Lead a team managing provider web portal administration and security for all ROPS and Field teammates across over 800 payer websites. Have a direct impact on the career and development goals of your teammates.
Requirements
- Demonstrated ability to independently think critically, identify root causes, and solve them.
- Proven track record of leading change or operations through influence.
- Strong presentation and executive communication skills.
- Ability to manage for performance while simultaneously inspiring teammates.
- History of coaching and developing teammates.
- 2 years related supervisory experience required
- Intermediate proficiency in MS Excel, Word, and PowerPoint
Nice To Haves
- Familiarity with healthcare provider portals, Electronic Data Interchange (EDI), and system access security is a plus.
- Bachelor’s Degree preferred
- Relevant experience in healthcare revenue cycle, portal administration, or credentialing/enrollment
Responsibilities
- Directly supervise a team of 8-13 dedicated administrators and support teammates responsible for executing on an assigned portfolio of payer portal requests, TMSS access tickets, teammate terminations, password resets, and VA vendor registrations.
- Ensure strict adherence to portal security protocols and service level agreements (SLAs), maintaining an average 0-5 day turnaround for an inventory of ~1,000 tickets.
- Use strong problem-solving skills to assist the team in navigating complex third-party insurance portal issues and root-cause resolution, collaborating closely with IT, IMT, and Field teammates as needed.
- Manage VA Vendor Registration and Maintenance, ensuring all active dialysis facilities are properly registered with the federal government to receive payment for VA patients.
- Drive process modernization and "Efficiency Sprints" to streamline account creation, ticket triage, and leverage new automation technologies (like Glean/RPA).
- Understand and make decisions regarding payer portal trends, access structures (Self-Register, Admin, Group Login), and security protocols within the assigned portfolio.
- Maintain key metrics (e.g., ticket volume, turnaround times, termination processing), manage performance accordingly, and perform regular reviews for senior leaders.
- Consistently communicate team goals, objectives, and progress toward those goals both to the team and direct leadership.
- Conduct annual reviews for all assigned teammates, identify areas of opportunity for individual teammates, and provide timely and ongoing coaching and development.
- Identify personnel needs for the assigned team, ensure the team is appropriately staffed (mandating FTEs over GTMs where necessary for security), and communicate recruiting needs to leadership.
- Maintain high engagement scores for the assigned team (>80%).
- Make recommendations for teammate promotions and mobility to senior leaders.
Benefits
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs
- On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning
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What This Job Offers
Job Type
Full-time
Career Level
Manager
