Manager, Revenue Operations (ROPS)
About The Position
DaVita is hiring a Manager, Revenue Operations, for the Midstream Revenue Cycle Analytics & Strategy Team within Revenue Operations (ROPS), known as Team Periscope. This position is responsible for leading a team of analysts focused on delivering business intelligence, strategic insights, and operational decision support to key stakeholders across and beyond Revenue Operations. We are seeking a leader who excels at navigating ambiguity, solving complex business problems, driving innovation through problem solving, and developing high-performing analyst teams while driving meaningful business outcomes. This individual will oversee a team of analysts, and the ideal candidate combines strong business acumen, revenue cycle knowledge, analytical agility, and leadership capability. As a leader within Periscope, this individual will help shape the future direction of analytics and business intelligence capabilities while supporting the team's broader mission of advancing operational performance through actionable insights and continuous improvement. As a leader of analysts, this individual will be responsible for ensuring work is done timely and correctly by their team, as well as helping to develop these analysts to the next stage of their career. Communications will be tailored to differing audiences and there will be frequent opportunities to strategize and deliver persuasive recommendations to senior leaders. In addition, this leader should have a passion for solving operational problems, and an ability to work well as part of a fast-paced team.
Requirements
- Bachelor’s or Master’s degree in Health Informatics, Public Health, Data Science, Statistics, or a related field. -- Required
- 5-10 years of total work experience in progressive roles -- Required
- 2+ years of direct people leadership experience – Required
- Advanced proficiency in all Microsoft Office applications, specifically Excel – Required
- Experience analyzing business operations, data, or processes -- Required
- Demonstrated experience leading analytical, reporting, or business intelligence teams and initiatives– Required
- Experience translating complex business problems into data-driven insights and recommendations.- Required
- Ability to influence stakeholders and drive outcomes through analytical problem solving and communication. – Required
Nice To Haves
- Experience with Tableau, SQL, Alteryx, GCP/Big Query, data warehousing, or similar analytical tools – Preferred
- Experience within healthcare revenue cycle or healthcare operations – Preferred
Responsibilities
- Establish team priorities, goals, and success metrics aligned to broader organizational objectives.
- Ensure high-quality, timely delivery of insights, recommendations, and analytical work products; takes full accountability for team’s results
- Translate complex business challenges and high-level strategy into structured analyses and actionable recommendations.
- Manage work across multiple stakeholders and initiatives.
- Communicate proactively and present insights clearly to leaders at multiple levels of the organization; delivers persuasive recommendations to senior audiences
- Apply critical thinking to remove barriers, resolve issues, and drive sustainable solutions.
- Coach and develop a high-performing team of analysts.
- Create an environment focused on accountability, continuous learning, and professional growth.
- Provide meaningful feedback, career development support, and performance coaching.
- Foster strong team engagement and collaboration.
- Help analysts strengthen business acumen, analytical thinking, communication, and leadership skills.
- Champion DaVita Mission & Values while modeling effective leadership behaviors.
- Guide analytical approaches and ensure appropriate use of data to support business decisions.
- Ability to break large, ambiguous problems into manageable components.
- Validate results through critical thinking, business context, and analytical rigor.
- Leverage analytical tools and technologies to increase efficiency, visibility, and insight generation.
- Promote strong documentation, process discipline, and knowledge sharing across the team.
- Takes on additional special projects (as required)
Benefits
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave
- Professional development programs
- On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
