Supervisor, Revenue Cycle

Denver Health and Hospital Authority•Denver, CO

17h

About The Position

The Supervisor, Revenue Cycle oversees daily departmental operations related to registration work queues, charge entry and corrections, and departmental support functions. The role safeguards the accuracy and timeliness of coverage entry, charge processing, and document scanning, and requires thorough knowledge of insurance rules, regulations, policies, and procedures affecting the billing cycle. The supervisor develops and implements strategies to improve cash flow and manages operational functions, working with Patient Access leaders to improve front-end revenue cycle performance. The position prepares revenue cycle financial analyses, monitors metrics, refines processes, guides staff priorities, develops written procedures, and trains staff in cross-functional work. Under minimum supervision, it supervises hospital and physician employees performing customer service, billing, denial management, and reimbursement analysis. The supervisor identifies trends and issues, contributes to action plans to increase collections, monitors performance standards, and resolves concerns involving claims edits, billing, and reimbursement. It also develops training materials for unit processes.

Requirements

Bachelor’s degree.
Five years of experience in patient financial services—such as patient billing, cash applications, customer service, collections/negotiations, and/or follow-up—in a hospital or medical office setting.
Excellent communication and customer service skills.
Ability to solve problems and react quickly to urgent situations.
Knowledge and understanding of insurance benefit plans and explanations of benefits.
Current knowledge of regulatory requirements and codes.
Ability to identify operational issues and suggest possible improvements.
Ability to uphold departmental productivity and quality standards.
Strong written and verbal communication, critical and analytical thinking, organization, and problem-solving skills.
Ability to prioritize work activities and delegate tasks.
Ability to adapt to change.
Ability to use various software applications and information systems to perform work processes.
Working knowledge of billing and collections systems.
Working knowledge of imaging systems.
Working knowledge of payer websites.
Knowledge of insurance verification systems.
Proficiency in Microsoft Office Suite.
Ability to type 35 words per minute.

Nice To Haves

Experience with Epic billing and collections systems is preferred.

Responsibilities

Manage, coordinate, and delegate the activities of employees assigned to the unit.
Use software applications and information systems to perform and oversee work processes, reconcile accounts, and meet established deadlines.
Submit documentation or input on unit and departmental needs, procedures, processes, and training.
Establish consistent methods for reviewing the quality and quantity of employees’ work, and perform and document employee work audits.
Conduct regular unit meetings and individual one-to-one meetings with direct reports, using multiple communication methods.
Provide guidance and support to direct reports.
Monitor and trend key performance indicators.
Identify problems and opportunities for improvement, and develop solutions by involving others in resolution and implementation.
Recognize training and unit development needs and ensure appropriate training is provided.
Maintain employee attendance, performance, and counseling documentation in accordance with Denver Health and Hospital Authority and/or Career Service Authority guidelines.
Address complaints, conflicts, and grievances and manage resolutions professionally and promptly.
Promote positive relationships with employees, physicians, patients, and visitors through courteous, dignified, empathetic, and respectful communication.
Complete annual performance evaluations on time and coach direct reports throughout the year on professional, personal, and behavioral goals.
Initiate formal and informal activities that build departmental cohesion and collegiality.
Develop and implement strategies to improve cash flow and front-end revenue cycle performance.
Prepare revenue cycle financial analyses, assess metrics, refine processes, and create written processes to improve efficiency.
Recognize trends and focus areas, and assist in developing and implementing action plans to increase collections and monitor performance standards.
Identify and resolve concerns involving claims edits, billing issues, and reimbursement.
Develop and implement training materials for unit processes.

Benefits

Paid time off starting at 28 days per year, including vacation, personal/sick time, and seven holidays.
100% paid parental leave for up to six weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans.
Employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs.
Discounts and perks on brands, travel, and more.
Tuition reimbursement and assistance.
Education, coaching, and professional development opportunities through the Workforce Development Center.
Career advancement pathways and internal career growth support.
Professional clinical advancement program and shared governance.
Public Service Loan Forgiveness eligibility, free student loan coaching, and assistance navigating the program.
National Health Service Corps and Colorado Health Service Corps employer eligibility.