Supervisor, Revenue Cycle

Denver Health•Denver, CO

2d•$70,200 - $105,300

About The Position

The Supervisor, Revenue Cycle oversees daily departmental operations related to registration work queues, charge entry and corrections, and departmental support functions. The role safeguards the accuracy and timeliness of coverage entry, charges, and document scanning, and requires thorough knowledge of insurance rules, regulations, policies, and procedures affecting the billing cycle. The supervisor develops and implements strategies to improve cash flow and manage operational functions, working with Patient Access leaders to improve frontend revenue cycle performance. The supervisor prepares revenue cycle financial analyses, monitors metrics, refines processes, guides team priorities, documents procedures, and trains staff in cross-functional work. With minimal supervision, this position supervises hospital and physician employees performing customer service, billing, denial management, and reimbursement analysis. The role identifies trends and opportunities, helps develop and implement action plans to increase collections, monitors performance standards, and resolves concerns involving claims edits, billing, and reimbursement. It also develops training materials for unit processes.

Requirements

Bachelor's degree.
Five years of experience in patient financial services, such as patient billing, cash applications, customer service, collections or negotiations, and/or follow-up in a hospital or medical office setting.
Excellent communication and customer service skills.
Ability to solve problems and respond quickly to urgent situations.
Knowledge and understanding of insurance benefit plans and explanations of benefits.
Current knowledge of regulatory requirements and codes.
Ability to identify operational issues and suggest improvements.
Ability to uphold departmental productivity and quality standards.
Strong written and verbal communication, critical and analytical thinking, organization, and problem-solving skills.
Ability to prioritize work activities, delegate tasks, and adapt to change.
Ability to use various software applications and information systems to perform work processes.
Working knowledge of billing and collections systems.
Working knowledge of imaging systems, payer websites, and insurance verification systems.
Proficiency in Microsoft Office Suite.
Ability to type 35 words per minute (WPM).

Nice To Haves

Working knowledge of Epic billing and collections systems.

Responsibilities

Manage, coordinate, and delegate activities of employees in the assigned unit; use software applications and information systems to oversee processes, meet deadlines, and reconcile accounts.
Provide documentation and input on unit and departmental needs, procedures, processes, and training.
Establish consistent methods for reviewing the quality and quantity of employee work; conduct and document employee audits.
Conduct regular unit meetings and one-to-one meetings with direct reports, communicate through multiple channels, and provide guidance and support.
Monitor and trend key performance indicators.
Identify problems and opportunities for improvement, and develop solutions by involving others in resolution and implementation.
Identify training and development needs of direct reports and ensure appropriate training is provided.
Maintain employee documentation regarding attendance, performance, and counseling in accordance with applicable Denver Health and/or Career Service Authority guidelines.
Address complaints, conflicts, and grievances and manage resolutions professionally and promptly.
Promote positive relationships with employees, physicians, patients, and visitors, treating them with courtesy, dignity, empathy, and respect.
Complete annual performance evaluations on time and coach direct reports throughout the year to establish professional, personal, and behavioral goals.
Initiate formal and informal activities to develop departmental cohesion and collegiality.
Recognize trends and areas of focus and assist with action plans to increase collections and monitor performance standards.
Identify and resolve concerns involving claims edits, billing issues, and reimbursement.

Benefits

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick time, and 7 holidays.
100% paid parental leave for up to 6 weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans.
Employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs.
Discounts and perks on large brands, travel, and more.
Tuition reimbursement and assistance.
Education, coaching, and professional development through the Workforce Development Center.
Career advancement pathways and internal career growth opportunities.
Professional clinical advancement program and shared governance.
Public Service Loan Forgiveness eligible employer, with free student loan coaching and assistance navigating the program.
National Health Service Corps and Colorado Health Service Corps eligible employer.