Supervisor, Revenue Cycle Management, Collections

NAVISTA

4d•$67,500 - $77,040•Onsite

About The Position

Revenue Cycle Management manages a team focused on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient’s account balance is zero. Job Purpose: The purpose of the Collections Manager is to be responsible for directing and coordinating the overall functions of the billing office to ensure the timely billing of claims, the management of accounts receivables, including denials and the maximization of cash flow.

Requirements

Minimum five years of experience in a professional medical business office preferred
Knowledge of computer/telephony support, preferably in a health care environment
Strong customer service background, preferably in health care environment
Excellent verbal communication skills
Competence with computer processing functions, excel proficiency preferred
Competence with basic standard office equipment
Ability to manage and prioritize multiple tasks
Ability to calmly and professionally resolve customer and staff issues with diplomacy and tact
Ability to work independently with minimal supervision
Strong organizational skills

Nice To Haves

Bachelor's degree, preferred in business administration, healthcare or related field preferred
Preferred experience with GE Centricity or Unlimited Financials.
Preferred experience in Professional Medical Oncology Infusion billing.

Responsibilities

Supervise a team of collectors, providing coaching, training, and ongoing support to ensure high performance and productivity.
Set clear goals and performance expectations for the team and provide regular feedback to drive continuous improvement.
Develop and implement strategies to increase revenue.
Monitor and manage team performance metrics.
Ensure compliance with Medicare and payor regulations and company policies by conducting regular audits and providing training as needed.
Collaborate with cross-functional teams, including billing, coding, authorization, recruitment, training, and sales operations, to optimize team performance and enhance processes.
Stay updated on changes in Medicare and payor regulations and industry trends to ensure team members are well-informed and able to provide accurate information.
Maintains contacts with other site managers to obtain and analyze additional patient information to document and process billings accurately.
Collects and processes payroll for billing staff.
Maintains billing staff PTO requests and always insures proper staffing and department coverage.
Handles other duties and projects as assigned.
Coordinates and supervises the daily activities of operations or business staff.
Administers and exercises policies and procedures.
Ensures employees operate within guidelines.
Decisions have a direct impact to work unit operations and customers.
Frequently interacts with subordinates, customers, and peer groups at various management levels.
Interactions normally involve information exchange and basic problem resolution.